Lean Production & Quality Management Flashcards
lean production
the process of streamlining operations and processes to reduce all forms of waste and to achieve
greater operational efficiency
waste
anything that prevents an organization from being efficient or lean (e.g. product defects, stockpiling and overproduction)
“OTHER”
overprocessing, time, human effort, energy, resources
principles of lean production
waste minimisation
principles of lean production
waste minimisation, ‘right first time’ approach, flexibility, kaizen, supply chain management
kaizen
a process of productivity and efficiency gains coming from small and continuous improvements being made, rather than a large one-off improvement
how is kaizen implemented?
involves forming small groups of employees that gather to discuss changes and improvements to the
organization’s products, processes and procedures to achieve better quality
just in time (JIT)
an inventory management system based on stocks being delivered as and when they are needed in the production process.
cradle to cradle
refers to a sustainable model of production based on natural processes, thus benefiting the environment.
quality
a product fulfils its purpose and
meets the expectations of the consumer
factors of quality perception
physical appearance, brand reputation, reliability, durability, after sales service, fit for purpose, customer service, saferty features
quality control
the traditional approach to quality management that involves inspecting, testing and sampling the
quality of work
quality management
the function concerned with controlling business activities to ensure that products are fit for their purpose
quality assurance
the management process of assuring the consumer of a product’s quality by
ensuring that everything is done ‘right first time’
quality circles
small groups of employees who meet regularly to examine issues relating to the quality of output
and make recommendations for improvement.
