Leadership Skills Flashcards

1
Q

Time Management / Prioritization

A
  1. Priority Matrix
  2. Eat the Frog First
  3. 80:20 Rule
  4. 2-Minute Rule
  5. Set time for the Deep working

Avoid:
Student syndrome: Doing at last
Parkinson’s law: Work expands to fill the

PRIORITY MATRIX:
Urgent & Important: Do it
* Project Deliverables

Not Urgent & Important: Schedule it
* Priorities - Strategy Planning, DP, Relationship Building, Networking and Personal Development, New Opportunities…

Not Important & Urgent: Delegate it
* Scheduling, Queries, Status

Not Important & Not Urgent: Delay It,
* UN-Important emails, internet browsing, Disruptive Meetings / Socializing…

How you decide which is important and Urgent - You job requirements, Value based, Align with organization objective and values…

Boeing Value: Apply Lean Principles-eliminate traveled work with effective time management and prioritization…

Priority Conflict:

  • Safety even-over Delivery
  • Quality even-over Volume
  • Versatility even-over Depth
  • Max return to service even-over R&D
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2
Q

Accountable vs Authority vs Ownership

A

Accountability - Answerable for the outcomes or results of a task or responsibility. Externally Driven.

Authority is the official power or right to make decisions, give orders, or take action..

Responsibility is obligation to perform certain actions or achieve specific outcomes.

Ownership refers to having full control, over something. Ownership often involves taking initiative, making decisions, and being accountable for the outcomes. Internally Driven.

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3
Q

Organizational culture

A

shared values, beliefs, ideologies, and norms held by organizational members that influence their behavior.

  • Power Distance
  • Individualistic vs. Collectivism
  • Capability of Risk taking
  • Long term/Short term orientation
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4
Q

L.E.A.D.S.

A

LEAD | EMPOWER | ACHIEVE | DEVELOP | SUPPORT

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5
Q

Skills for Better Career Development

A
  1. People Skills
  2. Adapting to Change
  3. Acting with Integrity
  4. Communication & Collaboration
  5. Time Management
  6. Emotional Intelligence
  7. Problem Solving
  8. Believing in your abilities
  9. Making Informed Decisions
  10. Coping with Stress (Healthy Way)
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6
Q

Why Leadership

A
  1. Strength and Weakness:
    I know my strength and weakness and I would like to leverage my strength to create more value.
  2. Motivation:
    Internally - Purpose, What motivates to come office everyday - People, Business and Engineering.

With his technical depth, execution focus, passion to grow and mentor engineers, I can able to significantly contribute towards enhancing the capability and accountability on work statements for the electrical team.

Ex: WHI skills, EDI Lab, Design Practice, Innovation’s

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7
Q

How Optimistic Personality will help in Leadership?

A
  • setbacks as temporary and believe that roadblocks can be navigated, fostering a proactive and resilient mindset.
  • optimists maintain energy and enthusiasm, build self-efficacy—the belief in their ability to succeed—and thereby increase their chances of achieving goals.
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8
Q

fixed- flexible-freestyle

A

“Thefixed-flexible-freestyleleadership framework promotes adaptability which is crucial in today’s rapidly changing and less predictable world to help individuals and organizations to achieve goals,

“This framework allows for a balance between principled guidance (fixed), adaptable strategies (flexible), and personal empowerment (freestyle).

It’s quite simple. While some goals, rules, and lessons for your life and career arefixed, there are many that areflexiblein that they must be adapted for changing circumstances such as time and place. And there are other goals, rules, and lessons that are unique to your own personal strengths and aptitudes—which we callfreestyle.

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9
Q

What issue the current generation leadership are facing?

A
  • evolving, diverse, more global, and more dynamic than in past decades.

Clearly, he points out, it’s no longer about getting into thatonecollege or getting thatonefirst job. It’s about developing a mindset and skill set that allows you to thrive in the job market of the future.

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10
Q

What skills for Managers

A

Purpose - People - Project - Profit

  • Ability to understand people and bring there best by leveraging there strength, nothing but Interpersonal Skills - Building Relationships
  • Business Acumen
  • Communication and Collaborate
  • Change Management Agent
  • Coaching, Feedback’s
  • Conflict Management & Negotiation
  • Empower, Inspire & Motivate
  • Emotional Intelligence
  • Stack Holder Collaboration
  • Strategic Thinking
  • Risk mitigation by Proactive Thinking
  • Able to anticipating what might go wrong and prepare for the mitigation…
  • Remove Ambiguity
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11
Q

Effective Communication

A
  • Communication is a response what you get. In another way how someone gets another person to do what is needed or desired of that person.
  • Communication will be key skill to connect with People to build trust, inspire & influence towards common goal which increase team work, productivity,

7 C’s of Communication:

  1. Clear - Simple words with end goal
  2. Concise - Focused on Point
  3. Concrete - Specific Details
  4. Correct - Knowledge and Information
  5. Coherent
  6. Complete
  7. Courteous : polite and pleasant, showing respect for other people.
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12
Q

What do people expect
from management?

A
  • Be the face of Boeing. Accurately represent the needs and intentions of the company and the team.
  • Provide the high-level work assignments,
    goals and resources that people need in
    order to be successful in their work.
  • Identify and clarify performance and business goals. Provide continuous performance feedback.
  • Show employees where they fit into the big picture in their organization and at Boeing.
  • Be a mentor, champion and advocate. Discover hidden strength, Encourage on there strength no stress with weakness.
  • Hold yourself and others accountable
    for honoring agreements and keeping
    commitments.
  • Address conflict; don’t avoid it. (If you need help here, contact Human Resources or your own manager)
  • Close the loop with employees regarding
    suggestions, actions items or issues.
  • Mangers not be supervisor instead He should be Change Agent.
  • Strategy, Build Conscious, Enforceable…
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13
Q

Emotional Intelligence

A
  1. EQ is ability to recognize, manage and regulate your emotions caused by self and social…Self Awareness & Social Awareness…
  2. Why EQ -> Building Positive Social Relationships, Collaborate easily and often have a great ability to solve the problems together.
  3. Four Elements of EQ

3.1 Self-Awareness: your values, belief ,SWOT, what’s your triggering point…

3.2 Self-management: How you manage your emotions & Self Motivation
* STAR (stop, thing, act and rewire)
* Golden Pass

3.3 Empathy / Social Awareness: Listen and Respond
* EAR (Empathy, Attention & Respect)
* Listen deeply, Ask question for better understanding, Compassion towards others, Speak Up, Invest in Relationship…

3.4 Relationship Management: How to build better relationships / Building Bonds?
* Build Trust? How !!!
* Open & authentic
* Respect: Value other’s perspectives
* Benefit outcomes for both
* Be patient

EQ connection with Boeing Values: Seek

-> Three Seek practices:
▪ Notice the moment
▪ Navigate your emotions
▪ Respond constructively

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14
Q

Understanding things from the employee perspective…

A
  • What’s in it for me? Why should I care?
  • Why is this important?
  • How can I help?
  • How can I get involved?
  • What do I need to do and by when?
  • How can I make a difference?
  • What can I learn from this?
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15
Q

What do people want?
What is the employees motivation and objective?

A

Every people wants to do good and feel good and want to contribute. They primarily expect you to provide the Environment & Infrastructure, support & Motivation to execute.

  1. Are they wanting you to tell them how they are contributing to the success of the company?
  2. Are they asking you to clarify the business case, or explain their role and responsibilities?
  3. Are they looking for information, recognition, inspiration or encouragement?

Certain values and traits are universal but change based on person to person…

  1. Respect / Valued
  2. Freedom
  3. Honesty
  4. Personal Success
  5. Safety
  6. Appreciation…
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16
Q

TLI

A

T - Thinking, Telling & Teaching*: It emphasizes the importance of thinking from broader perspectives, including System Thinking, Critical Thinking, and Design Thinking, to solve problems. It also cultivates skills to become a better storyteller and a more effective teacher or mentor.

L - Listening, Learning & Leveraging*: The program prioritizes listening to team members, enhancing the eagerness to learn and stay updated with the latest technologies, industry trends, and best practices. It also underscores the importance of leveraging the strengths and skills of team members to achieve the best outcomes.

I - Integrity, Innovation & Influence*: It reinforces the need for integrity i.e. honesty, ethics, and transparency in all dealings, fostering trust and respect within the team and organization. Additionally, it encourages and drives innovation, generating the ability to influence others by motivating and inspiring the team, building consensus, and driving change through effective communication of vision and goals.

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17
Q

Integrity

A

Honestly, Ethics and Transparency

If a person doesn’t know his job you can train him or hire someone else to help him, but if a person is not basically honest then it’s every difficult to manage.

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18
Q

Golden Circle by Simon Sinek, Three Essential Elements of Organization Success

A

Why we do? Purpose (your motivation) - Burning Effect

How we do? Your plan or progress (Action)

What we do? Result

Orbit-rage Goals: We do fix the goals and make strategy if failed change the goal and change the strategy boom, Missing of Why?

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19
Q

Problem vs Polarity

A

Problem: either one
Polarity: Both are Important,

Ex: Tasks vs Relationship

Ex: Centralized vs Decentralized

Ex: Project vs Initiative

Example Scenario:

Scenario: A team is working on a critical project with a tight deadline.

Balanced Approach:

The project manager sets clear goals and assigns tasks while also scheduling regular check-ins and team-building activities. Open communication is encouraged, and team members are supported in their roles.

Task progress is monitored, and adjustments are made as needed to ensure deadlines are met without compromising relationships.

By recognizing and managing the Task vs. Relationship polarity, organizations can achieve a harmonious and productive work environment where both goals are met and positive relationships are maintained.
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20
Q

CANVAS

A
  1. Value Proposition: what is your team value proposition, what problem we solve?
  2. What are the activities your team
    performs every day to create and
    deliver your value proposition?
  3. What resources they need to perform?
  4. Key Partners (Siemens)?
  5. Cost Structure
  6. Customer Segment: Whom you create value?
  7. Customer Relationship
  8. Channels, how you deliver value
  9. Revenue, How you get money?
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21
Q

Your Value Proposition

A

Apart from people skills which is foundation, i occurred strong business skills through MBA & technical skills by working on multiple complex project and product development activities. Combining all three i felt this will act as strong value proposition,

Ex: People skills will be used to team members, Business skills to work with high stack holders and senior LT, Technical skills to influence the expertise.

22
Q

Conflict Management

A

Better Conflict Management will have long relationship with stack holder,

Strategy to Use:
- Golden Rule: Remove problem from people
- Batna (best alternative to negotiate agreement)…
- ZoPa (zone of potential agreement)…

Process:
- Identify the source of conflict
- Alternative available, Possible Solution
- Monitor

Approaches:
- Avoid
- Accommodating
- Compromise
- Competition
- Collaboration

23
Q

Psychological Safety

A

State in which people feel comfortable taking risks, making and learning from mistakes, and speaking up without fear of embarrassment or retaliation.

24
Q

Active Listening

A

Why?
“When you speak, you repeat what you
know. When you listen, you learn something
new.”

How to Execute:
- You have to show that you are really listening, how? asking curious open questions, this motivate the opponent and encourage to build transparent communication.

  • Listen - what’s behind the words and emotions
  • Be Curious & Show you are Curious - need to Ask open ended questions, what over why, don’t we judgemental…

Looks simple strategy why can’t able to Implement?

  • Managing Barriers / Distraction
  • Unconscious Bias, Preconceived notions:
  • Be in that moment

How it link to our Values?
Import Best Leadership Practices by Active Listening…

25
Q

Empowering People & Teams

A

Objective?
* creating culture of collective ownership

  • Leadership - “leader-follower” approach
    to a “leader-leader” approach.
  • Giving people the authority, resources, and confidence to control their actions and decisions, leading to personal and collective growth.
  • Replace Order / Instruction with Intent…

What need to be ensure before giving to Control?

  • Technical Competence: Information & Knowledge & Intent
  • Clarity: Write things to do for the organization

Why?
* To get things done quickly,
* Create the Environment for Thinking,
* They feel I matter,
* To get Greatness by creating the Environment,
* Remove bias in thinking…

How?
* Integrated Decision Management
* Delegation
* Give Control and Create Leaders…

Why its Hard? Because you feel wrong because traditionally we have trained to take control of your fellow mates…

How it link to our Values?
* Crush Bureaucracy…

26
Q

Characteristics of High-Performing Teams

A
  1. Clarity & Focus on objectives and goals
  2. Alignment with common purpose and shared goals
  3. Servant Mindset
  4. Commitment, Collaboration & Innovation
  5. Openness to share the concerns and receiving feedback’s
  6. Integrity, establishes a culture of trust and accountability.
  7. Commitment, to appreciate the team members efforts.
27
Q

Integrated Decision Making

A

Effective for the meetings, brainstorming, It will help to move to the decision quickly and able to get consensus…

PCAC

  1. Present your Idea,
  2. Clarify: Get each person clarify question’s, suggest and concerns if any,
  3. Amend: Update the idea based on the team feedback’s,
  4. Consent: Safe to Try or not
28
Q

Tension Care in Bureaucracy

A

-> Bottlenecks in decision-making
-> Need permission to act
-> Information is shared only on a need-to-know basis
-> We have meetings to prepare for meetings

29
Q

Coaching

A
  • Supportive role over directive
  • Facilitate team members to excel
  • Facilitate on brainstorming, critical thinking, problem solving & decision making.
  • Asking question over Sharing Information about new initiative (mentoring)
  • Guiding a teammate through the process of creating a plan to move forward over giving the feedback.

Adopting Coaching Mindset:
* Inquire with open question
* Exploration with facilitating brainstorming, critical thinking…

Coaching vs Manager?
* Supportive role over directive
* Skill development over tasks completion
* Long term over short term

Four Key Components:
* Active Listening
* Curiosity
* Psychological Safety
* Presence

30
Q

Difficult Conversations

A

What? Conversations which involves Emotionally charged, Extremely opposite Views on the Issues, Dealing with Important issues from both side…

Why?
GROW Strategy
SFPO - Situation, Facts, Problem & Outcome

  1. Prepare for the conversation
    -> Stay informed
    -> Define the purpose
    -> Gather the facts / information
    -> Know your goals and outcome
  2. Deliver the conversation
    -> Choose the right time & right event
    -> Be specific to the topic
    -> Listening and ask open end questions
    -> Use emotional Intelligence
    -> Summarize and End positively
  3. Take Action after conversation
    -> Brainstorm the options
    -> Evaluate and Select Solutions
    -> Develop a action plan
    -> Follow-Up
    -> Document & Prevent occurrence
  4. Evaluate the outcome
    -> Reflect the initial goal
    -> Monitor the implementation
    -> Evaluate the Impact
    -> Apply what you’ve learned

Boeing Values: Foster a culture grounded in humility, inclusion and transparency…

31
Q

Boeing’s Strategy: Enable Team Members to Be Their Best

A
  • Set expectations and priorities
  • Provide real-time feedback
  • Have regular performance and development conversations
  • Discuss performance solutions as
    necessary…
32
Q

Building Relationships with Stack Holder

A

Why? Build Trust, Stack Holder Engagement and Buy-In.

How?
1. Stakeholder Engagement Process
* Identify and Analyze the stack holders
* Prioritize Stack holders
* Engage Stack holders
* Communicate often with stakeholders

  1. Influence and Interest Matrix…
    Low Interest & Low Influence: Monitor
    Low Interest & High Influence: Keep Satisfied
    Low Influence and High Interest: Keep Informed
    High Influence and High Interest: Actively Engage…

Boeing Values: Earn stockholders trust and preference…

33
Q

How to Build Trust

A
  • Define the clear expectation
  • Keep your promises - Do not over commit
  • Communicate openly and honestly
  • Get to know each other personally - Stack Holder Engagement…
  • Don’t place blame, rather encourage
    accountability.
34
Q

Mindfulness

A

Mindfulness is a type of meditation in which you focus on being intensely aware of what you’re sensing and feeling in the moment, without interpretation or judgment.

35
Q

LX CORE Competencies

A

Enterprise Leader:

-> One Boeing Mindset
-> Global Business Environment
-> Cultural Agility
-> Customers, Suppliers, Competitors

Talent Leader:

-> Coach and Develop Others
-> Inspire & Motivate
-> Encourage Healthy Debate
-> Emotional Intelligence

Culture Shaper:

-> Transformational Leader
-> Change Mgmt & Leadership
-> Adaptive Leadership
-> Communication

Growth Leader:

-> Strategic Agility & Decision Making
-> Functional Excellence
-> World-Class Productivity & Quality
-> Business Acumen

Innovation Leader:

->Innovation with Purpose
-> Design Thinking
-> Risk Mgmt
-> Data Analytics

An LX Leader inspires excellence in others, shapes a culture that values development and engagement, and leads with a One Boeing mindset.

36
Q

Leadership Attributes & Skills

A

Vision
Ability to Articulate
Inspire, Influence & Motivate (energy)
Ability to Execute

37
Q

Tactics vs Strategy

A

Tactics is how you win the battle in front of you; strategy is how you win the war. Individual contributors are fully tactical; they are focused on the job in front of them.

38
Q

Decision Making

A

Leader’s are not make best decision always they take decisions and will make that as best…They know cost of not taking decisions…

Limit Options

  1. Decision based on requirement over Best decision
  2. Reversible vs Irreversible Decisions
  3. Regret Minimization (no one can take right decision all the time)
  4. Take Unpleasant Decision Quickly
  5. Routine Decision - Plan, Schedule & Automate.
39
Q

Inspiring

A

Inspire for excellence with internal stimulation.

  1. Lead by Example:
    -> Innovation & Continuous Improvement Minds Set
    -> Team dynamics on EDI Lab first phase
40
Q

Inspire vs Influence vs motivation

A

inspiring motivates others to strive for greatness, Its internal emotional stimulation. often connecting with their feelings or values.

influencing persuades them toward specific actions or decisions.

Motivation represents giving an individual a reason to take action, often serving as a method of persuasion.

41
Q

How to give feedback’s

A

OELS: Four Simple Steps for Giving Feedback

  1. OBSERVE : Use Seek, Speak, and Listen habits to observe concrete, objective observations.
  2. EXPLAIN: Use Seek, Speak, and Listen habits to explain the impact of a behavior on work.
  3. LISTEN: Use Seek, Speak, and Listen habits to listen to other people’s perspectives.
  4. SUGGEST: Express expectations for behavior changes or actions to be more effective.

Boeing Values: Reward predictability and stability everywhere in Business…
Boeing Habit: SS&L…

A Variety of Emotions May Arise:

  • Disagreement - Listen and clarify
  • Unmotivated - Seek agreement on expectations
  • Unresponsive - Asking open questions
  • Emotional - Acknowledge emotions, pause or ask to reschedule later…

Building an Open Culture That Values feedback:

  • Recognize Mistakes - Own your behavior
  • Voice Concerns - Don’t shy way on difficult question
  • Invite other opinions: Don’t make decisions in the black boxes.
  • Open Door for Feedback’s: Encourage your team to give upfront feedback’s.
  • Demonstrate Commitment: Role Model and Value Speaking…
42
Q

Effective Conversation

A

Grow Model: to improve outcome of the conversation…
* Goal of the conversation - Outcome
* Reality: What obstacle / barrier
* Options: Idea if there is no limitations
* Way Forward: Next Actions Steps

Successful Conversation:

  1. Have the right mindset before entering the conversation
  2. Set the stage and state your mind diplomatically
  3. Seek to Understand
  4. Monitor and Manage yourself to achieve positive results
  5. Move forward
43
Q

Team Culture

A

Start with your organization values…
Empower- Intent over Instruction
Impart Servant Leadership
Collective Ownership (avoid i win you loose)
Create a physiological safety (trust, remove threads and insecurity)
Don’t be a Egocentric (lead by example)
Avoid Choas and Create Transparency

44
Q

Innovation

A
  • Start with Continuous Learning
  • Imparting Diversity and Inclusion
  • Invest in skill capability
  • Mindset Transformation
45
Q

Benjamin Franklin on Planning

A

Benjamin Franklin rightly said that when you fail to plan, you plan to fail.

46
Q

what you understand about people

A

people want to do well and want to do good and I create an appropriate environment. I trust people. When people make mistakes it isn’t incompetence, it’s insufficient training or the wrong environment. What I’ve learned is that my management style can work.

47
Q

Team Building

A
  1. Forming - Getting to Know, Norms and Expectation, Guidance
  2. Storming - Conflict, Power Struggles, Clarity and Coaching Needed
  3. Norming - Agreement and Consensus, Clear R&R, Facilitation
  4. Performing - Delivering Result, Collaboration is Strong…
48
Q

Leadership Style

A
  • Democratic
  • Autocratic
  • Laissez-faire
  • Transformational
  • Transactional
  • Bureaucratic
  • Servant
  • Coach-Style
  • Charismatic
  • Strategic

Transformational: Transforming the business or groups by inspiring team members to keep increasing their bar and achieve what they never thought they were capable of. Transformational leaders expect the best out of their team and push them consistently until their work, lives, and businesses go through a transformation or considerable improvement. Transformational leadership is about cultivating change in organizations and people. The transformation is done by motivating team members to go beyond their comfort zone and achieve much more than their perceived capabilities. To be effective, transformational leaders should possess high levels of integrity, emotional intelligence, a shared vision of the future, empathy, and good communication skills. Such a style of leadership is often associated with high growth-oriented organizations that push boundaries in innovation and productivity.

49
Q

Where you failed as manager?

A

Implementing the Changes Smoothly: Trying lot of things suddenly in Change Management, Not taking everyone along.

50
Q

Skill
Quality
Traits
Characteristics
Values

A

Skill - Learned Ability ex: communication skills

Quality - Attribute makes someone excellent ex: attention to detail

Traits - Inherent qualities or characteristics that define an individual’s
behavior or personality ex: honesty, adaptability

Characteristics - Distinctive qualities that distinguish someone from others. ex: appearance, personality

Values - Principles or beliefs that guide an individual’s behavior and decision-making, representing what is important or desirable to them. ex: Integrity, Transparency & Honesty.