Leadership and Teamwork

Question 1

How does ICAO describe Leadership and teamwork?

Answer 1

demonstrates efffective leadership and team working

Question 2

What are its behavoiral indicators?

Answer 2

UNDERSTANDS and agrees with the crew’s roles and objectives
CREATES atmosphere of open communication and encourages team participation
USES initiave and gives direction when required
ADMITS mistakes and takes responsibility
ANTICIPATES and responds appropriately to other crew member’s needs
CARRIES out instructions when directed
COMMUNICATES relevant concerns and intentions
GIVES and receives feedback constructively
CONFIDENTLY intervenes when important for safety
DEMONSTRATES empathy and shows respect and tolerance for other people

Question 3

Can you give the definition of Leadership and teamwork?

Can you give a definition of a leader?

Answer 3

Leadership: art of motivating a group of people to act towards achieving a common goal.

Leader: person in the group that has an idea about which direction to go in, and possesses the combination of personality and leadership skills that makes others want to follow their direction.

Teamwork: is the collaborative effort of a group to achieve a common goal or to complete a task in the most effective and efficient way.

Question 4

What is a golden rule of feedback when it comes to letting the leader lead?

Answer 4

Praise in public, criticise in private (subtly)

Question 5

What are phases in the group development model proposed by Bruce Tuckman?

For what are they necessary and inevitabler?

Answer 5

Forming-storming-norming-performing model of group development

For the team to grow, face up to challenges, tackel problems, find solutions, plan work, and deliver results

Question 6

What is the key to reach the performing stage?

Answer 6

Create an atmosphere of open communication

Question 7

Is the use of initiative allowed in a flight crew?

Answer 7

SOP constraint use of initiative, but there are cases where a pilot may step in, like on Korean flight 8509

Question 8

What is the “Just Culture”? What are its three behaviors?

Answer 8

Concept that emphasises that mistakes are generally a product of faulty organisational cultures or processes, rather than solely brought about by the person or persons directly involved.

Normal, At-risk and reckless behaviors.

Question 9

What’s the payoff of anticipating and responding appropriately to other cew memeber’s needs?

Answer 9

At least two:

• if you help colleages when they are in need, they more likely to help you in turn and
• bizzarely perhaps, but there are health benefits from helping others

Question 10

How can you bring up your concerns to alert a captain? What is a good practice when you are in a Single Pilot? evironment

Answer 10

Using language of assertiveness. Airlines insist on following up occurrences with a Mandatory Occurrence Report (MOR)

To always brief out-loud what you are planning

Question 11

Can you give some golden rules about giving feedback?

Answer 11

• Check your motives: being constructive
• Make it timely
• Prepare
• Be specific
• Praise in puiblic, criticise in private
• Talk about your perspective
• Lomit your scope
• Talk about positives too
• Provide constructive suggestions
• Invite feedback

Question 12

What are three tips for getting the most out of flight training?

Answer 12

• Always ask for feedback even if it is not offered
• Wirte down all comments in a notebook
• If your instructors don’t set a good example, compare their feedback to this best practice and learn how NOT top do it

Question 13

What is empathy? How can you improve it?

Answer 13

the ability to understand and share the feelings of another

• Get out of your comfort zone
• Ask for feedback
• Read
• Walk in other’s shoes
• Know the people around you
• Be honest about your biases
• Be curious
• Ask questions: bring three or four thoughtful, even provocative questions to every conversation you have with people you know and meet, and listen carefully to their answers
• Practice Active Listening

Question 14

What are the considerations when you allocate tasks?

Answer 14

Priority/Importance
Skill sets
Availability
Personal development
Personal interest

Question 15

What are some methods and procedures for addressing conflict?

Whhat are the common threads though these methods?

Answer 15

Methods:
Negotiation
Mediation
Mediation-arbitration
Diplomacy
Creative Peace building

Threads:
-Discussion
Compromise
Empathy

Question 16

Can you explain the course of Conflict resolution?

Answer 16

Identify problem causing conflict
Identify feelings associated with conflict
Identify impact of problem
Decide whether to resolve the conflict
Cooperate to resolve it
Conflict is resolved