Leadership Flashcards
people in need of services from an organization who are employed by the organization, including patients, family members, physicians, students, payers, discharge planners, and other groups who are a source of patient referrals.
external customers
people who are employed by the organization to provide services to various groups and individuals across the organization (e.g. nurses and other patient care staff, administrators, social workers, dietitians, therapists, housekeeping staff, and clerical support staff).
internal customers
the act of guiding or influencing people to achieve desired outcomes (occurs any time a person attempts to influence the beliefs, opinions, or behaviors of an individual or group)
leadership
coordination of resources, such as time, people and supplies to achieve outcomes (involves problem-solving and decision-making processes)
management
A manager coordinates the activities of the group by …?
planning, organizing, directing, controlling and staffing
theory that states a person is a “natural born leader”
Trait Theory
theory that states interaction between leader and other variables of the situation is what makes a leader
Interactional Theory
theory that states a sense of vision and direction inspires commitment and transforms the person/ group to accomplish shared goals
Transformational Theory
What are the key skills to becoming an effective leader?
human skills, technical skills, and conceptual skills
legitimate right to direct others
authority
ability to get things done with or without legitimate right to do so
power
source of power that comes from the ability to reward others for complying (money, desired assignments, acknowledgment)
reward power
source of power that is based on fear of punishment for failure to comply (witheld pay increases, undesired assignments, verbal/ written warnings, termination)
coercive power
source of power that is based on an official position in the organization (obligation)
legitimate power
source of power that comes from the followers’ identification with the leader (admiration and respect)
referent power
source of power that is based on knowledge, skills, and information
expert power
source of power that is based on a person’s possession of information that is needed by others
information power
source of power based on a person’s relationship or affiliation with other people who are perceived as being powerful
connection power
Lewin’s Change Theory Phases
unfreezing, moving, refreezing
Rule #1 of Lewin’s Change Theory: Change should be implemented for _____________ only.
good reason
Rule #2 of Lewin’s Change Theory: Change should be planned and implemented ________.
slowly
Rule #3 of Lewin’s Change Theory: Change should never be ___________ or ____________.
unexpected or abrupt
Rule #1 of Lewin’s Change Theory: Change should involve _________________ affected by the change.
all people
Lewin’s Change Theory stage in which the change agent promotes problem identification and encourages the awareness of the need for change
Unfreezing
