Language Services

Question 1

Language Services

Answer 1

BCAS subscribes to translation services for a wide array of languages.
This service can be utilized to assist with call assessment either in the dipatch centre or through a third party such as a crew at the scene

Question 2

Procedure for contacting a Translator

Answer 2

• Try to find out from the caller what language they speak.
  If the specific language CANNOT be discovered through the patient or family
  *translation services can figure out what language is needed by quickly speaking with the caller
• Use Speed Dial #400, identify the language when asked by the operator
• Use access code 911
• the interpreter will be connected
• Proceed with the call assessment

Question 3

Speed Dial

Answer 3

400 and identify the language desired when asked by the operator

Question 4

Access code

Answer 4

911