HealthLink Flashcards
1
Q
HealthLinkBC
A
As outlined in the Omega Procedure v.2.0 (Dec 27, 2010)
This procedure is to be followed by all staff with regard to calls appropriate for downstream to HealthLinkBC
2
Q
If caller refuses downstream or if it is not appropriate to use HealthLink
A
the EMCT must inform the DS, DO, or Charge Dispatcher and document the reason in the event
*Dispatchers should be looking for this documented information in the call when they are sending a unit to a call with Nurseline as the RAP
3
Q
When transferring the caller the following information must be relayed
A
- Callers name
- Patients name
- Callers phone number
- Brief description of the medical problem
- MPDS Call Category (e.g. Omega)
- BCAS Event number - essential to track call
4
Q
Speed Dial
A
301
this will allow staff to bypass the recordings etc. and expedite the transfer process to HealthLinkBC
