L14 - Communication Flashcards
1
Q
Calgary Cambridge Model: in summary
A
- model that healthcare proffesionals use ot communicate with patients
- establishing rapport
- identifying reason for consultation
- gathering information
- shared decision making
2
Q
why do pharmacists need to be good communicators
A
- get relevant information from the patient
- ensure correct diagnosis is made from the information extracted
- transfer relevant knowledge / advice to pateint
- ensure that the patient is not harmed from condition / product sold
- ensure the patient understands
3
Q
Systematic Enquire
1: WWHAMM
A
- Who is it for
- What are the symptoms?
- How long have the symptoms persisted
- Action already taken?
- Medication already taken by patient R and OTC
- Medical Conditions
4
Q
Systematic Enquiry
2) encore
A
- Explore
- No medication option
- care
- observe
- refer
- explain
5
Q
ENCORE
what are the aspects of explore
NOCEO
A
- NOCEO is latin for do no harm
- Nature of symptoms
- Other associated symptoms
- Concurrent Medication
- Exclude possibility of serious disease
- Obtain identity of patients
6
Q
What is meant by the no medication option
A
remember that in many instances a medication is nt necessary and may indeed be contraindicated
7
Q
What is meant by care
Good Pharmacy Practice for Life
A
- specialist care needed for differnt patients
- geriatric patients
- paedriatric patients
- pregnant women
- lactating mothers
8
Q
Observe
ODD patients
A
- other tell tale signs
- demeanor of patient
- dramatisation of patient
9
Q
Refer
3 Ps
A
- potentially serious cases
- persistent symptoms
- patients at increased risk
10
Q
describe what is meant by explain
A
- why course of action is suggested
