KT2 - Analysing and managing stakeholders

Question 1

What is a stakeholder?

Answer 1

An individual or group of individuals with an interest in the change ( Project/business/external stakeholders)

Question 2

What are the 8 categories of stakeholders ?

Answer 2

Customers
Regulators
Partners
Suppliers
Employees
Managers
Owners
Competitors

Question 3

What are the 6 parts of the CATWOE

Answer 3

Customer
Actor
Transformation
Worldview
Owner
Enviroment

Question 4

Summarise each part of the CATWOE

Answer 4

Customer - the beneficiaries of the transformation

Actor - Those responsible for performing the business activities

Transformation - A short description of the business activity ( i.e lending books)

Worldview - The stakeholders perspective of the world within which the organisation operates

Owner - Who has the authority to change or even stop the activity

Environment - The condition/rules under which the organisation must operate

Question 5

How do we analyse stakeholders ?

Answer 5

We analyse each stakeholder to understand what weight they bring .
This can be measured by :
1.viewing the power and influence the bring to affect the change and
2. there level of interest in the project

Question 6

How do we identify conflicts ?

Answer 6

The stakeholders worldview can all be different depending on that stakeholders perspective .
A analyst must be aware of this and take it into account when dealing with stakeholders .

Question 7

Who are the recipients of business analysis services?

Answer 7

Project stakeholders
Operational stakeholders
Governance stakeholders
External Stakeholders

Question 8

What is the Power/Interest Grid

Answer 8

It is a technique for analysing stakeholders . It is important to place the stakeholder where they are and not where they should be.

Question 9

What is a RACI

Answer 9

It is a matrix where stakeholder involment is noted .
Responsible
Accountable
Consulted
Informed