Knowledge Managment

Question 1

_____ _____ (___) is the process of creating, acquiring, sharing, and managing knowledge to augment individual and organizational performance. Effective ______ _______ can maintain organizational effectiveness as the workforce changes over time.

Answer 1

Knowledge management (KM)

Question 1

Knowledge management (KM) programs typically focus on two key elements:

Answer 1

1. Expertise sharing and organizational learning
2. Knowledge retention and the reduction of knowledge loss due to employee attrition

Question 2

Knowledge management systems in organizations tend to be either _____or _____. _____ systems arise as employees and teams gain experience and develop the ability to recognize and identify critical information, best practices, and experiences. While ______systems are very influential and important to organizations, they tend to be based on personal networks and consist heavily of personal contact information. ______ systems are characterized by a structured, ______ procedure for capturing information and a specific repository for the information that is gathered.

Answer 2

informal or formal, informal, informal, formal, formal

Question 3

What are the four steps in creating a formal knowledge management system?

Answer 3

Inventory knowledge assets, create a knowledge repository and directory, encourage system use, and then update the system.

Question 4

Steps to Create a Formal Knowledge Management System - This step involves cataloging the organization’s collection of tangible assets. Collections often include white papers, proposals, presentations, business and marketing plans, and growth and expansion plans. Some components of information systems (such as connections and lists of employees with specific skills, experiences, and assignment responsibilities) are also commonly added to the inventory.

Answer 4

Inventory Knowledge Assets

Question 5

Steps to Create a Formal Knowledge Management System - Typically, an organization’s library or knowledge repository is available over its intranet or through a dedicated application. The access tool must be quick and easy to use and have a powerful search capability. More sophisticated systems, such as human capital management systems, may offer the ability to forecast information for new projects and assign team members based on skill and experience matches.

Answer 5

Create a knowledge repository and directory

Question 6

Steps to Create a Formal Knowledge Management System - This step involves implementing communication, training, and other processes designed to ensure cultural applicability and overall acceptance of the system. If the system is not perceived as essential to the successful operation of the organization, its success is uncertain.

Answer 6

Encourage system use

Question 7

Steps to Create a Formal Knowledge Management System - While keeping the database up-to-date often represents a challenge for the organization, continuous updates are essential to ensure the integrity and credibility of the system.

Answer 7

Update the system

Question 8

______ _______ is especially important and is an attractive opportunity in a global organization. Knowledge moves throughout the organization in a social manner as employees transfer into new positions or locations and form new work relationships.

Answer 8

Knowledge Transfer

Question 9

_______ and ______programs are social learning opportunities that require planning and time from supervisors but little capital investment. They can also support employees who don’t fit the typical knowledge worker profile.

Answer 9

Coaching, mentoring

Question 10

By building ______ ______ solutions, an organization can leverage the biggest database of all—the collective experience of people both within and outside their own organization. ______ _______ can turn an entire organization into a unified learning team.

Answer 10

social learning

Question 11

______ is recognized as a best practice for companies looking to improve their performance and ensure that their processes meet global best practices to the extent possible. But ______would not be possible if high-performing organizations did not share information for others to compare against.

Answer 11

Benchmarking

Question 12

What kind of leadership is another way that individuals and organizations may choose to share knowledge outwardly?

Answer 12

Thought