HR's Internal Stakeholders

Question 1

HR uses Relationship Management competency to do what?

Answer 1

Identify and defuse possible conflicts.

Question 2

What are the Core Business Functions?

Answer 2

Executive Management, human resources, finance and accounting, marketing and sales, research and development, operations, and information technology.

Question 3

The best way for any organization to become effective in its strategies is through?

Answer 3

Cross-functional collaboration because an organization realizes that not one single function can produce effective strategies.

Question 4

Executive management is also called?

Answer 4

C-suite

Question 5

Executive management is ultimately responsible for?

Answer 5

All of the core business functions and their effect on the organization’s performance.

Question 6

What are the three main responsibilities of the board?

Answer 6

Reviewing and approving strategic plans, appointing and approving compensation of executive management, and overseeing organization governance.

Question 7

HR leadership interacts directly with?

Answer 7

Executive Management.

Question 8

Finance and accounting play different roles in an organization. True or False.

Answer 8

True

Question 9

Finance focuses on how the organization uses its financial assets to operate in the?

Answer 9

Short and long-term

Question 10

Which core functions (Finance or Accounting) focus on tracking financial transactions and reporting financial information to finance (to support its strategic planning and management decisions) and to external stakeholders (to support compliance and demonstrate governance)?

Answer 10

Accounting

Question 11

What part of the organization brings in revenue?

Answer 11

Marketing and Sales Functions

Question 12

What are the 4 Ps that marketing is responsible for?

Answer 12

Price, product, promotion, and place.

Question 13

Marketing strategies are often characterized as?

Answer 13

Push or Pull

Question 14

A push strategy focuses on getting products/services in front of customers. Example?

Answer 14

Companies may have showrooms or create a strong point-of-sales presence at the retail level.

Question 15

A pull strategy attracts customers to the product. Example?

Answer 15

The carbonated drinks industry invests heavily in advertising and promotion to create brands and boost sales.

Question 16

With the Marketing Function of an organization, HR can ensure that its activities are?

Answer 16

Aligned with the identity that marketing is creating and uses this brand identity to attract future employees.

Question 17

Sales function may look to HR to design compensation systems that motivate sales behavior and to?

Answer 17

Provide skills and knowledge training.

Question 18

How can HR protect an organization’s investment in research and Development?

Answer 18

By ensuring that contracts protect intellectual property rights.

Question 19

What part of the organization develops, produces, and delivers products and services to customers?

Answer 19

Operations Function

Question 20

The operations function of the organization is responsible for?

Answer 20

Building the products and services that marketing and R&D define and that sales monetize.

Question 21

HR’s ability to analyze historical data and predict and creatively manage gaps in resources assists what function in the organization?

Answer 21

Operations Function, because operations managers may have complex workforce planning, needs that can only be addressed through the data that HR possesses.

Question 22

HR collaborates with operations managers to implement?

Answer 22

Union contracts and advises on managing grievances and discipline and performance issues in an organized work environment.

Question 23

In the _________ Function, HR helps prepare documentation of safety training and reporting and documenting workplace accidents and conditions.

Answer 23

Operations (compliance issues are greater in this function)

Question 24

What does SaaS stand for?

Answer 24

Software as a service.

Question 25

The vendor is responsible for maintaining the software and servers on which it is stored, and the user pays only a?

Answer 25

Subscription fee.

Question 26

What does HRIS stand for?

Answer 26

Human Resources Information System.

Question 27

When an HRIS is being implemented, HR needs to be an active partner with IT from the beginning of the process, starting with a __________ that informs the rest of the design and implementation process for the HRIS system.

Answer 27

Needs Analysis