Knowledge Management

Question 1

It is the unstated knowledge that people carry in their
heads. Tacit knowledge can be shared through
discussion, storytelling, and personal interactions or
drawn from its owners through interviews and
questionnaires.

Answer 1

Implicit Knowledge

Question 2

It is the captured and cataloged information and
knowledge ready for people to use. In contrast with tacit or implicit knowledge, explicit knowledge is codified and articulated. It appears in documents, procedures, and databases.

Answer 2

Explicit Knowledge

Question 3

An informal brainstorming technique in which a moderator prompts a group to generate ideas and captures those ideas for further analysis.

Answer 3

Knowledge Cafe

Question 4

It defines a comprehensive series
of questions for capturing explicit and tacit
knowledge from the SMEs they collaborate with
routinely. A KM heuristic provides a standard,
repeatable path for a K audit and for obtaining
the information you need to implement small
and large KM initiatives.

Answer 4

Heuristic knowledge management

Question 5

A visual representation of the knowledge of an
organization or the knowledge underlying a
business process. It identifies business-critical
knowledge assets and the processes, gaps,
sources, flows, barriers, dependencies, and
knowledge at risk if key employees leave.

Answer 5

Knowledge Map