Knight Frank

Question 1

What is KF’s business planning strategy?

Answer 1

Three pillars: Client centricity, value in partnership & creating the future.

Question 2

What is a Limited Liability Partnership?

Answer 2

1. Each partner’s liabilities are limited to the amount they put into the business. 2. Each partner only liable for their own actions.

Question 3

What are the complaints handling procedures (4)?

Answer 3

1. Details of complaint should be sent to Best Practice Manager in writing. 2. Acknowledged within 7 days. 3. The person dealing with complaint will respond within 28 days. 4. If not satisfied can refer matter to the Property Redress Scheme or the RICS Dispute Resolution Service.

Question 4

What is the Professional Indemnity Cover?

Answer 4

KF has a minimum cover of £1m but will be tailored to the instruction. Andrew Gooding has been appointed Chair of the RICS’ PII Working Group to tackle issues like reduction in supply, increases in premiums & increases in policy exclusions.

Question 5

What is Knight Frank’s procedures when working away from the office?

Answer 5

ACT - Assess, Communicate, Think.