KK2: Key performance indicators

Question 1

What are KPI’s

Answer 1

A measurable criteria that can be used to evaluate the success and achievements of a business.

Question 2

examples of good KPI’s

Answer 2

WPNLCSSR:
workplace accidents.
Percent of market share.
Net profit.
Level of wastage.
customer complaints.
sales.
staff turnover.
Rate of staff absenteeism.