Key Terms

Question 1

Chief complaint

Answer 1

Specific symptom or problem for which the patient is seeing the provider today.

Question 2

Blind copy

Answer 2

Protects the privacy of email. Other recipients cannot identify who else may have received the message.

Question 3

Minutes

Answer 3

A written record of topics discussed and actions taken during meeting sessions.

Question 4

Purging

Answer 4

Method of maintaining order in files by separating active from inactive and closed files.

Question 5

Culture

Answer 5

The attitudes and behavior that are characteristic of a particular social group or organization.

Question 6

Prejudice

Answer 6

Opinion or judgement that is formed before all the facts are known.

Question 7

Buffer words

Answer 7

Expendable words used while answering telephone calls.

Question 8

Encryption

Answer 8

The process of coding email to render the transmission essentially secure.

Question 9

Matrix

Answer 9

A scheduling system. To establish an appointment matrix, a provider’s unavailable time slots are marked with an X. Patients are not scheduled during that time.

Question 10

Pathology report

Answer 10

Medical reports generated to describe the gross and microscopic exams performed during a surgical procedure.