Key concepts of service relationships Flashcards
A formal description of one or more services, designed to address the needs of a target consumer group.
Service offering
Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings.
Service relationship management
Activities performed by an organization to provide services. It includes management of the provider’s resources, configured to deliver the service; ensuring access to these resources for users; fulfillment of the agreed service actions; service level management; and continual improvement.
Service provision
Activities performed by an organization to consume services.
Service consumption