Key concepts of service relationships Flashcards

1
Q

A formal description of one or more services, designed to address the needs of a target consumer group.

A

Service offering

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Joint activities performed by a service provider and a service consumer to ensure continual value co-creation based on agreed and available service offerings.

A

Service relationship management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Activities performed by an organization to provide services. It includes management of the provider’s resources, configured to deliver the service; ensuring access to these resources for users; fulfillment of the agreed service actions; service level management; and continual improvement.

A

Service provision

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Activities performed by an organization to consume services.

A

Service consumption

How well did you know this?
1
Not at all
2
3
4
5
Perfectly