Four dimensions of service management

Question 1

Ensures that the way an organization is structured and managed, as well as its roles, responsibilities, and systems of authority and communication, is well defined and supports its overall strategy and operating model.

Answer 1

Organizations and people

Question 2

Information and knowledge used to deliver services, and the information and technologies used to manage all aspects of the service value system.

Answer 2

Information and technology

Question 3

Encompasses the relationships an organization has with other organizations that incorporate contracts and other agreements between the organization and its partners or suppliers.

Answer 3

Partners and suppliers

Question 4

Defines the activities, workflows, controls, and procedures needed to achieve the agreed objectives.

Answer 4

Value streams and processes

Question 5

Culture, Staff, Strategies, Community, Vision fall under which 4 dimension pillar?

Answer 5

Organizations and people

Question 6

Information, Data, IT-asset, Security fall under which 4 dimension pillar?

Answer 6

Information and technology

Question 7

Vendors, Contract, Relationship fall under which 4 dimension pillar?

Answer 7

Partners and suppliers

Question 8

A series of steps that organizations takes to deliver product and services.

Answer 8

Value streams and processes