ITIL guiding principles

Question 1

The organization must ensure that all its actions, whether directly or indirectly, align with creating value for stakeholders, encompassing various perspectives such as customer and user experiences.

Answer 1

Focus on value

Question 2

The current state should be investigated and observed directly to make sure it is fully understood.

Answer 2

Start where you are

Question 3

Avoid attempting to tackle everything simultaneously; instead, approach even substantial initiatives iteratively by organizing tasks into manageable sections, allowing for timely execution, and maintaining a keen focus through continuous feedback, ensuring actions remain relevant amid changing circumstances.

Answer 3

Progress iteratively with feedback

Question 4

Collaborating across boundaries fosters results with stronger buy-in, greater alignment with objectives, and a higher likelihood of long-term success, necessitating transparency, trust, and open information sharing while avoiding hidden agendas.

Answer 4

Collaborate and promote visibility

Question 5

Results are delivered to internal and external customers through the effective and efficient management and dynamic integration of information, technology, organization, people, practices, partners, and agreements, which should all be coordinated to provide a defined value.

Answer 5

Think and work holistically

Question 6

In a process or procedure, use the minimum number of steps necessary to accomplish the objective(s). Always use outcome-based thinking to produce practical solutions that deliver results.

Answer 6

Keep it simple and practical

Question 7

Eliminate anything that is truly wasteful and use technology to achieve whatever it is capable of. Human intervention should only happen where it really contributes value.

Answer 7

Optimize and automate

Question 8

Non-value added, minimize cost, minimal number of steps, fall under which guiding principles?

Answer 8

Keep it simple and practical

Question 9

Focus on consumer, outcomes, customer experience, fall under which guiding principles?

Answer 9

Focus on value

Question 10

Baseline, reuse, repurpose, measurement, observing an activity,

Answer 10

Start where you are

Question 11

Big picture and take steps, break into small manageable task, timeboxed, respond from customer

Answer 11

Progress iteratively with feedback

Question 12

Comprehend the whole but do something, fast does not mean incomplete

Answer 12

Progress iteratively with feedback

Question 13

Activities as a whole, focused on the delivery of value

Answer 13

Think and work holistically

Question 14

Understanding how all parts of an organization collaborate in an integrated way, fall under which guiding principles?

Answer 14

Think and work holistically

Question 15

Assess the current state of the proposed optimization. This will help to understand where it can be improved, and which improvement opportunities are likely to produce the biggest positive impact, fall under which guiding principles?

Answer 15

Optimize and automate

Question 16

Ensure that the optimization has the appropriate level of stakeholder engagement and commitment, fall under which guiding principles?

Answer 16

Optimize and automate

Question 17

Simplify and/or optimize before automating, fall under which guiding principles?

Answer 17

Optimize and automate

Question 18

Define your metrics. Use the same metrics to define the baseline and measure the achievements. Ensure that the metrics are outcome- based and focused on value. fall under which guiding principles?

Answer 18

Optimize and automate

Question 19

prioritize improvement work, understanding the flow of work in progress, identifying bottlenecks, as well as excess capacity, uncovering waste, using JIRA board or kanban board to track progress, fall under which guiding principles?

Answer 19

Collaborate and promote visibility