Key concepts of creating value with services Flashcards
1
Q
The perceived benefits, usefulness, and importance of something.
A
Value
2
Q
A tangible or intangible deliverable of an activity.
A
Output
3
Q
A result for a stakeholder enabled by one or more outputs.
A
Outcome
4
Q
The amount of money spent on a specific activity or resource.
A
Cost
5
Q
A possible event that could cause harm or loss, or make it more difficult to achieve objectives.
A
Risk
6
Q
Uncertainty of outcome, and can be used in the context of measuring the probability of positive outcomes as well as negative outcomes
A
Risk
7
Q
A person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives.
A
Organization
