KCS principles Flashcards

chapter 2

1
Q

Four principles that KCS practices are built on

A

1) abundance - share more, learn more
2) create value - work tasks, think big-picture
3) demand driven - knowledge is a byproduct of interaction
4) trust - engage, empower, motivate

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2
Q

five influencers of behavior in KCS

A

1) technology/toolset - functionality, navigation, integration
2) measures - how people are assessed
3) recognition and reputation
4) understanding - the extent of which the representatives understanding the “what’s in it for me” (wiifm) as well as the big picture
5) coaching - peers who are trusted change agents and role models

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3
Q

Abundance

A

When knowledge workers share knowledge freely, no one leaves an interaction with less knowledge. The more we share, the more we learn.

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4
Q

Create value

A

knowledge workers create value through knowledge.

  • work strategically and balance the value of the task with the value of what is learned from an interaction and patterns that emerge from a collection of interactions.
  • complement but do not replace technical documentation, design documents, hr policies, regulatory and legal requirements, regulatory filings, and other collateral.
  • distinguish experience-based from compliance needs.
  • create value recognizes that not all knowledge is equal, and allows appropriate control mechanisms in organizations based on the different knowledge requirements.
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5
Q

Demand driven

A

demand drives:

  • what knowledge is captured
  • what knowledge is important or valuable
  • how we validate the knowledge

demand for knowledge dictates what knowledge has value to capture. reused knowledge is validated, based on demand, through reuse - reuse is review.

in the evolve loop. knowledge reuse patterns help organizations to develop predictive and preemptive capabilities that improve efficiency. demand is just-in-time not just-in-case.

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6
Q

Trust

A

trust is the degree to which the organization believes that people are capable of making good decisions and judgments.

  • knowledge workers will do the right thing based on the situation with right information and an
    understanding of the organization’s purpose and brand promise.
  • trust begets trust and is reciprocal among knowledge workers.
  • knowledge workers believe in the process
  • executives create an environment or culture based on trust
  • trust is critical for the successful adoption of KCS and for the ability of the organization to maximize and sustain KCS benefits
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