KCS principles

Question 1

Four principles that KCS practices are built on

Answer 1

1) abundance - share more, learn more
2) create value - work tasks, think big-picture
3) demand driven - knowledge is a byproduct of interaction
4) trust - engage, empower, motivate

Question 2

five influencers of behavior in KCS

Answer 2

1) technology/toolset - functionality, navigation, integration
2) measures - how people are assessed
3) recognition and reputation
4) understanding - the extent of which the representatives understanding the “what’s in it for me” (wiifm) as well as the big picture
5) coaching - peers who are trusted change agents and role models

Question 3

Abundance

Answer 3

When knowledge workers share knowledge freely, no one leaves an interaction with less knowledge. The more we share, the more we learn.

Question 4

Create value

Answer 4

knowledge workers create value through knowledge.

• work strategically and balance the value of the task with the value of what is learned from an interaction and patterns that emerge from a collection of interactions.
• complement but do not replace technical documentation, design documents, hr policies, regulatory and legal requirements, regulatory filings, and other collateral.
• distinguish experience-based from compliance needs.
• create value recognizes that not all knowledge is equal, and allows appropriate control mechanisms in organizations based on the different knowledge requirements.

Question 5

Demand driven

Answer 5

demand drives:

• what knowledge is captured
• what knowledge is important or valuable
• how we validate the knowledge

demand for knowledge dictates what knowledge has value to capture. reused knowledge is validated, based on demand, through reuse - reuse is review.

in the evolve loop. knowledge reuse patterns help organizations to develop predictive and preemptive capabilities that improve efficiency. demand is just-in-time not just-in-case.

Question 6

Trust

Answer 6

trust is the degree to which the organization believes that people are capable of making good decisions and judgments.

• knowledge workers will do the right thing based on the situation with right information and an
  understanding of the organization’s purpose and brand promise.
• trust begets trust and is reciprocal among knowledge workers.
• knowledge workers believe in the process
• executives create an environment or culture based on trust
• trust is critical for the successful adoption of KCS and for the ability of the organization to maximize and sustain KCS benefits