Adoption Roadmap Flashcards
Chapter 8
describe the four phases of a KCS adoption
the KCS adoption phases are really a continuous process of learning and improvement. however, each phase is a level of maturity that must be understood and acieved before moving on to the next phase. each of the phases have a focus, actions, and exit criteria
phase 1 - planning and designing
phase 2 - adopting
phase 3 - proficiency
phase 4 - leveraging
list the KCS adoption activities
KCS assessment - understanding and sizing the opportunity
executive briefing and buy-in
selection of the KCS adoption team
HDI’s KCS foundation certification workshop and KCS principles certification for the adoption team
KCS design session
management workshop(s)
wave 1 (pilot, representative training for participants)
technology update
workflow and content standard update
coach training and certification
wave 2, representative training for participants
KCS publisher certification
knowledge domain experts (KDE) training (evolve loop)
identify the critical components for a successful KCS adoption
gain cross-functional buy-in and alignment through thoughtful and continuous communication
develop content guidelines and workflows that support a just-in-time publishing model
define and practice the workflow before purchasing tools
develop measures and baseline values for the expected results
implement training, coaching, and the certification programs for representatives
implement training programs for 1st and 2nd line managers
list the benefits of a wave approach implemtation
minimize risks to the service levels compared to a big bang approach
early focus is on team/groups with a high likelihood of success which promotes the adoption to laggards
change can be managed in smaller components
multiple milestones and decisions points allow for adjustments
representatives from early waves can serve as coaches for later waves
leverage the experience and learning of previous waves increasing probability of success
the wave approach minimizes the resources impact of coaching on the organization during the learning phase
describe why the measurement system must continue to evolve for each adoption phase
the right measurement for each phase will provide honest feedback and promote the correct behaviors for a successful KCS adoption
phase-appropriate measurements are used to assess when the wave is ready to move to the next phase
getting measurements wrong means a premature advancement to the next phase, and the result may prove to be a failure for the KCS initiative
describe the intent of the wave and phase approach in KCS
create demand in the organization
create an environment where people see value in KCS
create an environment where people want to learn KCS
understand that KCS practices are key for a health and sustainable knowledge-centered organization
facilitate the organizational evolution so that it can continue to provide value for representatives, the business, and most importantly - the customers
minimize risk and maximize opportunity for success