Job Attitudes/Emotion

Question 1

Job Attitude

Answer 1

Feelings and beliefs about one’s job, organization, supervisor, or another aspect of the workplace and includes:

1. belief
2. feelings
3. intentions

Question 2

Job Satisfaction

Answer 2

Pleasurable, positive emotional state resulting from the cognitive appraisal of one’s job or job experience

Question 3

Five elements of job satisfaction (WOPPS)

Answer 3

1. work itself
2. promotion opportunities
3. pay
4. supervision
5. satisfaction of coworkers

Question 4

Organizational Commitment

Answer 4

~ the degree to which the employee identifies with and feels involved in the organization.

1. affective (emotional attachment)
2. continuance (perceived cost of leaving org)
3. normative (obligation to remain)

Question 5

Affective Events Theory

Answer 5

work behavior is dynamic, and changes often results from emotionally charged situations

Question 6

Broaden and build theory

Answer 6

a positive emotional experience can lead to resource gathering behaviors that result in greater rewards and more positive emotional experiences

Question 7

a matrix organizational structure is characterized by Employees have two bosses:

Answer 7

their functional department managers, who can help with skills and help prioritize and review work, and their product managers, who sets direction based on product/service offerings by the company

Question 8

Emotional Labor

Answer 8

~ the expectation of having to regulate and display specific emotions while at work