Job Analysis

Question 1

Surplus vs. Shortage

Answer 1

Surplus ( reduce the number of internal transfers and promotions) shortage ( not promoting csr to team leaders )

Question 2

During a shortage what do you do?

Answer 2

Hiring , outsourcing work , exit interviews ( why are people leaving ) , ask current employees why they stay

Question 3

Job definition

Answer 3

Group of related activities and duties

Question 4

Job analysis

Answer 4

Systematic study of a job to discover its duties, tasks, activities, an d skill requirements

Question 5

Data collection methods

Answer 5

Interviews, focus group, mailed questionnaires, employee log, observations, combinations

Question 6

Critical incident Technique

Answer 6

Standardized form of interviewing

Question 7

Job description

Answer 7

Includes list of -

Functions, tasks, accountabilities, working confirms, competencies

Question 8

Job specification

Answer 8

include -

KSAOs, experience, education and training, physical and mental demands, working conditions

Question 9

Job performance standards

Answer 9

The work performance expected from an employer on a particular job

Question 10

Trend projection

Answer 10

Indexation - matching the moly rent growth with an index