Jandt Chapter 8

Question 1

Discuss three key limitations of online dispute resolution ODR

Answer 1

Lacking nonverbal cues
Harder to detect dishonesty
Security concerns; privacy and confidentiality online

Question 2

Explain media richness theory

Answer 2

The more ambiguous the and uncertain the task, the richer the media required

Question 3

Explain contact theory

Answer 3

Face to face is better for communication between groups, limits perceived differences

Question 4

Discuss four key advantages of online dispute resolution

Answer 4

-People still communicate emotions
-Better control over verbal messages, More time to think and prepare
-A more level playing field, Power imbalances reduced
-Opens up new possibilities with communicating
Expand audience,

Question 5

Recognize a potential advantage of closed-circuit TV in cases where there has been spousal abuse

Answer 5

Separate location but able to communicate in synchronous time