Jandt Chapter 7

Question 1

Explain three assumptions underlying the mediation approach developed by the Federal
Mediation and Conciliation Service;

Answer 1

2 parties
Neutral mediator
Confidential

Question 2

Explain key components of evaluative mediation

Answer 2

arbitration = must make decision
mediator is expert in field
Fairness: everyone gets a chance

Question 3

Explain key components of facilitative mediation

Answer 3

Minimal background information
Impartial mediator - Not expertise, no nothing about the case
setting: anywhere with sense of security

Question 4

Describe the steps or phases in facilitative mediation

Answer 4

Mediator opening statement: Establishes ground rules and explains process
Disputants opening statements 
Caucusing
Open exchange (cross talk)
Agreement

Question 5

Explain key components of transformative mediation

Answer 5

Focus on communication and relationship, not agreement

disputants set agenda, mediator follows