Jandt Chapter 10

Question 1

Explain and give examples of two key sources of organizational conflict

Answer 1

Interpersonal: many people perceive conflict as interpersonal not systemic
Systemic; part of structure

Question 2

Recognize three strategies employees want their managers to do to manage conflicts

Answer 2

Clearly state expectations
More frequent interpersonal contact
When needed, act as mediator

Question 3

Recognize three ways scholars define family

Answer 3

Structural
Legal
Functional

Question 4

Discuss two conceptual orientations families tend to hold

Answer 4

Conversation orientation

Conformity orientation

Question 5

four family types and how each tends to approach conflict

Answer 5

Pluralistic: High Conversation, Low Conformity,
Consensual: High Conversation, High Conformity
Laissez faire: Low Conversation, Low Conformity
Protective: Low Conversation, High Conformity

Question 6

State two unique characteristics of parent-child conflicts

Answer 6

age/development

Power asymmetry

Question 7

Explain how court-ordered family mediation differs from other forms of mediation

Answer 7

mediator is not neutral because they gather background info, look out for children, an give recommendation to judge, parents do not decide agenda

Question 8

Explain key components of narrative mediation

Answer 8

Change in narrative=change in outcome, the way we talk about conflict shapes how we see it