[Jan] Electricity (Rights of Consumers) Rules, 2020 Flashcards
Significance?
- This will make the distribution companies more accountable to consumers, thus reducing their monopolies and giving consumers more alternatives.
- To ensure compliance, the government will apply penalties that will be credited to the consumer’s account.
- These rules are also an important step towards furthering the ease of doing business across the country.
- Implementation of these Rules shall ensure that new electricity connections, refunds and other services are given in a time-bound manner.
Other provision
- Duty of every distribution licensee to supply electricity on request made by an owner or occupier of any premises in line with the provisions of Act.
- Simpl,time-bound,online application possible for services
- time period of 7 days in metro cities and 15 days in other municipal areas and 30 days in rural areas identified to provide new connections
- No connection shall be given without a meter.
- 24x7 toll-free call centre
Billing ?
pay bills online or offline.
Provision for advance payment of bills.
Prosumer?
prosumers will maintain consumer status and have the same rights as the general consumer, they will also have the right to set up Renewable Energy (RE) generation units including rooftop solar photovoltaic (PV) systems.
A prosumer is an individual who both consumes and produces.
Standards of Performance of License?
Standards of performance for the distribution licensees will be notified.
Compensation amount to be paid to the consumers by the distribution licensees for violation of standards of performance.
Automatic compensation shall be paid to consumers for which parameters on standards of performance can be monitored remotely.
Grievance Redressal Mechanism?
- Consumer Grievance Redressal Forum (CGRF) to include consumer and prosumer representatives.
- Maximum timeline of 45 days specified for grievance redressal.
