consumer protection act,2019

Question 1

Under which ministry?

Answer 1

Ministry of Consumer Affairs, Food and Public Distribution

Question 2

Department?

Answer 2

Department of Consumer Affairs

Question 3

why?

Answer 3

-Act provides safety to consumers regarding defective products, dissatisfactory services, and unfair trade practices.

Question 4

What are the rights of the consumers?

Answer 4

• right to information on various aspects of goods and services.
• Right to protection from harmful goods & services
• accessing goods & services at competitive prices

Question 5

What is new definition of services?

Answer 5

• who avails the services and buys any good for self-use
• if a person buys any good or avails any service for resale or commercial purposes, he/she is not considered a consumer.
• covers all types of transactions i.e. offline and online through teleshopping, direct selling or multi-level marketing.

Question 6

What is Central Consumer Protection Authority(CCPA)?

Answer 6

-Act proposes establishment of CCPA

Question 7

CCPA Functions?

Answer 7

will protect, promote and enforce the rights of consumers and regulate cases related to unfair trade practices, misleading advertisements, and violation of consumer rights.

Question 8

CCPA Powers?

Answer 8

• Can take suo-moto actions, recall products, order reimbursement of the price of goods/services, cancel licenses, impose penalties and file class-action suits.
• will have an investigation wing to conduct independent inquiry or investigation into consumer law violations.

Question 9

What is Consumer Disputes Redressal Commission(CDRC)?

Answer 9

Act has the provision of the establishment of Consumer Disputes Redressal Commissions (CDRCs) at the national, state and district levels to entertain consumer complaints.

Question 10

Functions of CDRC?

Answer 10

will entertain complaints related to:

1. Overcharging or deceptive charging
2. Unfair or restrictive trade practices
3. Sale of hazardous goods and services which may be hazardous to life.
4. Sale of defective goods or services

Question 11

Complaint filing procedure under new law?

Answer 11

• Consumer can file complaint at consumer forum located nearby,earlier consumer had to file a complaint at the place of purchase or where the seller has its registered office address.
• Complaints can be filed online & hearing can be done via video-conferencing.
• consumers will also not need to hire a lawyer

Question 12

What is Product Liability?

Answer 12

manufacturer or product service provider or product seller will now be responsible to compensate for injury or damage caused by defective products or deficiency in services.

Question 13

Penalties for Misleading Advertisement?

Answer 13

Imprisonment

Question 14

what is Provision for Alternate Dispute Resolution?

Answer 14

• Donhi parties jar settlement karayala ready astil tar

- Fixed timeline follow karayala lagnare