ITM Chapter 2

Question 2

Transaction Processin Systems (TPS)

Answer 2

keeps track of elementary activities and transactions (ex. sales, receipts, cash, payroll)

Question 3

Management Information Systems (MIS)

Answer 3

a specific category of information systems that serve middle management.provides reports on organizations current performance that are used to monitor and control the business and predict future performance

Question 4

Decision-support Systems (DSS)

Answer 4

support non-routine decision making (unique and rapidly changing problems)

Question 5

Business intelligence

Answer 5

data and software tools for organizing, analyzing and providing access to data so managers can make more informed decisions

Question 6

Executive Support Systems (ESS)

Answer 6

help senior management make non-routine decisions requiring judgement, evaluation and insight

Question 7

Portal

Answer 7

Web interface for presenting integrated personalized content from a variety of source. Also refers to a Web site service that provides an initial point of entry

Question 8

Digital Dashboard

Answer 8

Displays all of a firm’s key performance indicators as graphs and charts on a single screen to provide a one-page overview of all the critical measurements necessary to make key executive decisions.

Question 9

Enterprise Applications

Answer 9

systems that focus on functional areas like executing business processes across the firm and include all levels of management allow businesses to become more flexible and productive by coordinating business processes and integrating groups of processes to focus on efficient management of resources and customer service

Question 10

Enterprise Resource Planning Systems (ERP)

Answer 10

integrate business processes in manufacturing and production, finance and accounting, sales and marketing and human resources

Question 11

Supply Chain Management Systems (SCM)

Answer 11

help suppliers, purchasing firms, distributors, and logistics companies share info about orders, production, inventory levels and delivery of products and services – sourcing and delivery is now efficient

Question 12

Interorganizational System

Answer 12

automates the flow of into across the organizational boundaries

Question 13

Customer Relationship Management Systems (CRM)

Answer 13

provides information to coordinate all business processes that deal with customers in sales, marketing and service – optimizing revenue, customer satisfaction and customer retention

Question 14

Knowledge Management Systems (KMS)

Answer 14

better manages the process of capturing and applying knowledge and experiencemakes the info able available whenever, wherever to improve business processes and management decisions by linking the firm to external sources of knowledge

Question 15

E-business

Answer 15

use of digital technology and the internet to execute major business processesused for activities for internal management and coordination with suppliers and business partners

Question 16

E-commerce

Answer 16

deals with buying and selling goods/services over the Internet and activities supporting those transactions (advertising, marketing, customer support, security, delivery)

Question 17

E-government

Answer 17

application of internet and networking technologies to digitally enable government and public-sector agencies to have relationships with citizens, businesses and other government agencies

Question 18

Collaboration

Answer 18

working with others to achieve shared and explicit goals

Question 19

Teams

Answer 19

group of people in a business organized to achieve the team mission

Question 20

Virtual Worlds

Answer 20

online 3-D environments populated by ‘residents’ who have built graphical representations of themselves known as ‘avatars’

Question 21

Telepresence Technology

Answer 21

integrated audio/visual environment that allows a person to give the appearance of being present at a location

Question 22

Information Systems Department

Answer 22

the formal organizational unit that is responsible for the information systems function in the organization

Question 23

Information Systems Managers

Answer 23

leaders of the various specialists in the information systems department

Question 24

Chief Information Officer (CIO)

Answer 24

Senior manager in charge of the information systems function in the firm

Question 25

Chief Knowledge Officer (CKO)

Answer 25

Senior executive in charge of the organization’s knowledge management program

Question 26

Chief Privacy Officer (CPO)

Answer 26

Executive responsible for ensuring the company complied with existing data privacy laws

Question 27

End Users

Answer 27

those employee in an organization outside the information systems group for whom applications are developed and who will use the application or system

Question 28

IT governance

Answer 28

strategy and policies for using information technology within an organization, specifying the decision rights and accountabilities to ensure that information technology supports the organization’s strategies and objectives

Question 29

Programmers

Answer 29

highly trained technical specialists who write computer software instructions

Question 30

Systems Analysts

Answer 30

specialists who translate business problems and requirements into information requirements and systems, acting as liaison between the information systems department and the rest of the organization