ISO 9001 Flashcards
ISO 9001 Definition
ISO 9001 is an international standard for quality management systems.
Establish a framework and provide products and services that meet customer and regulatory requirements.
key principles of the ISO 9001 standard
Customer Focus: Meet customer needs and expectations.
Process Approach: Identify, manage proc0involved in delivering products and services.
Leadership involvement
Continuous monitoring, measurement, improvement of processes.
Use data and information to make informed decisions.
Manage relationships with customers, suppliers, stakeholders effectively
Limitations of ISO9001
Might not match every organization’s needs
Can lead to a lot of paperwork, can be hassle
Follow processes strictly, which can stifle creativity
ISO certification is costly and time-consuming
Encourage continuous improvement but do not provide detailed guidance on how to achieve it.
