Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

PRELIM - EXTREME DIFFICULTY > IQC PRELIM > Flashcards

IQC PRELIM Flashcards

1
Q

The relationship between output and its associated input, when these are expressed in real ( physical volume) terms.

According to kendrick

A

Productivity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Is above all an attitude of mind. It seeks to continually improve what already exists.
It is based on the belief
that one can do things
better TODAY than YESTERDAY and better TOMORROW than TODAY

A

Productivity

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

4 Low Productivity chains?

– ________ use of Resources
– Inferiority in ___________, ____________
– _____________ Slowdown
– _____________ Instability

A
  • Wasteful
  • Market Competition
  • Economic
  • Social

WEMCS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

4 High Productivity chains

– _____________ (3 words) use of Resources
– _____________ in Market Competition
– Economic _____________ and _____________
– Better Standard __________ and ___________ __________

A
  • Efficient, Effective, economical
  • Superiority
  • Development and Growth
  • Living ; HUman Welfare
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

3 Grounds for Strategic Method approach

A
  • WISE
  • 5S
  • QC (Quality Control)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What are the 3 Advanced Job functions? HOw do you achieve those 3?

A

– Innovation (Thru Group participation)
– Improvement Kaizen (Thru suggestion Scheme)
– Maintenance (Thru 5S)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

based upon his actual
experience, measured against his requirements and always representing a moving target in a competitive market.

A

Total Customer Satisfaction

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

~ Doing the right thing
~ Doing it the right way
~ Doing it right the first time
~ Doing it on time

A

Qualityy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Skill or Practice of controlling something; direction, handling, care, command, take change
– Focus on continous improvement
– using quality tools and techniques

A

Management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

A management approach that centers on _______________________!

through _________________ aiming at long-term success!

through __________________ and benefits all members of the organization and the society!

WHAT IS IT??

A

Continous PRocess improvement

Universal PArticipation

Customer Satisfaction

TOTAL QUALITY MANAGEMENT (TQM)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

PRINCIPLE OF TQM

True or False:
A company must be a Customer-Driven Organization

CDO

A

True, duhh

P1; WHO? WHERE? WHAT NEEDS? WHAT EXPECTIATIONS?

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

PRINCIPLE OF TQM

  • Champions of “Quality First Concept”
  • Walk the talk: Focus on making real changes
  • Shake-down the status
  • Stimulate and motivate
  • Provide conducive
    environment
A

P2; Leadership

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

PRINCIPLE OF TQM

– Vital for an organization
– Team work empowerment – on people who own the process
– People Building

A

P3; Involvement of PEople

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

PRINCIPLE OF TQM

  • Document existing procedures
  • Identify gaps and anomalies
  • More transparent
  • Facilitate the transfer of tasks
  • Baseline for improvements
A

P4; PRocess Approach

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

PRINCIPLE OF TQM

Use of statistical tools/techniques for the analysis of data and
information

Aids the review process – measures and indicators

A

P5 FACTUAL APPROACH TO DECISION MAKING

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

PRINCIPLE OF TQM

7 STATISTICAL TOOLS FOR FACTUAL APPROACH TO DECISION MAKING??

A

○ Ishikawa/Cause and Effect
○ Pareto Analysis – vital few concept
○ Check Sheet
○ Scatter Diagram
○ Flowchart
○ Histogram – dispersion control
○ Control Charts

IPC SF HC

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

PRINCIPLE OF TQM

– Top-down approach
* Interrelated and interacting parts

A

P6 SYSTEMS APPROACH TO MANAGEMENT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

PRINCIPLE OF TQM

  • Kaizen
  • A permanent objective
  • Benchmarking
  • Continuing re evaluation of objectives against customer requirements
A

P7 CONTINUAL IMPROVEMENT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

PRINCIPLE OF TQM

  • Communication enhances the competitive advantage of both organizations
  • Clearly defined and understood requirements
  • Mutual respect, trust, benefit
  • WIN-WIN Relationship
A

P8
Mutually Beneficial Customer – Supplier Relationship

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

TRUE OR FALSE

TQM IS A fad, recipe or roadmap, quick fix, project.

A

FAlse. All of them does not define tqm

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

TRUE OR FALSE

TQM IS A way of lige, management of change, an attitude

A

TRUE

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
22
Q

It is the totality of characteristics of a particular product or service that bares an ability to satisfy the needs of the customers.

A

Quality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
23
Q

4 facts about quality?

Quality is a/an:

A

Terminator, Peace maker, Emanicipator, Winning global strategy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
24
Q

REading TIME!!!

Tip of the Icebeg:
The true quality (What customer is paying)

Output; QA results; productivity; yield; SLA

A

Bottom of the Iceberg:
The cause and cost ($) of poor Quality

COPQ

Rework
Attendance Issues
People Issues
Redundant Process Multiple validation
Attrition
MTBA/MTBF/
Downtime
Bad OEE
Overtimes
Morale
Process changes

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
25
Q

is the non-fulfillment of a quality characteristic
from its intended level.

the specific point at which a specification is not satisfied

A

Defect (or nonconformity)

26
Q

If an item does not conform to requirement on one or more of several
characteristics, then the item is classified as ______

A

Defective (nonconforming item)

contains more than 1 defect

27
Q

Is a unit of product or service that does not satisfy one or more of the specifications for that product.

A

Defective

28
Q

Tradition Cost of poor quality is ____% to ___% of sales

A

4 to 5

29
Q

After revelation of product; The cost of poor quality is at __ to __% of the total sales

A

15 to 20

30
Q

2 costs of poor quality

A

Internal Failure cost (Before delivery of goods)
External Failure cost (After delivery of goods)

31
Q

The cost resulting from products or services not confirming to requirement or customer/user needs.

A

Failure Cost

32
Q

2 types of cost of attaining quality

A

– Prevention Cost
– Appraisal Cost

33
Q

The cost of all the activities specifically designed to prevent poor quality in products or services.

A

PRevention COst
– Product review, quality planning, process capability evaluations, QIT, QIP, education and training

34
Q

The cost associated with measuring, evaluating or auditing products or services to assure conformance to quality standard performance requirements. Examples: source, in-process inspections, calibration & audits

A

Appraisal Cost:

35
Q

Take out unnecessary items and dispose

  • Make the work easy by eliminating obstacles
  • Eliminating the need to take care of
    unnecessary items
  • Provide no chance of being disturbed with
    unnecessary items
  • Prevent accumulation of unnecessary items
A

Seiri (Sort/ Suriin)

for disposal, repair, keep, working

36
Q

Arrange necessary items in good order
* Prevent loss and waste of time
* Easy to find and pick up necessary items
* Ensure first-come-first-serve basis
* Make work flow smooth and work easy

A

Seiton (Systemize /Sinupin)

LAbel / How was it organized?

37
Q

Clean your workplace
* Easy to check abnormality
* Prevent machinery and equipment from
deterioration
* Keep workplace safe and easy to work

A

Seiso (Sweep / Simutin)

38
Q

Set standards for cleanliness

“I can-do-it-blindfolded”

A

Seiketsu

39
Q

Work according to standards

A

Shikutse

40
Q

TRUE OR FALSE:

The cooperation of 5S
Auditors in adhering to scheduled audit
period is critical to the success of the TQM
program.

A

TRUE TIMELINESS

41
Q

Audit form

1 form per _____ and 1 form for _____

A

Auditor

Group consensus audit

42
Q

True or False: Audit the department based only on criteria given in the 5S Audit Form

A

true

43
Q

The science that deals with the collection, classification, analysis,
and interpretation of numerical facts and data.

A

Statistics

44
Q

True or false: Not Everything varies, variation is not the norm, But an exception.

A

FALSE all.

Everything varies, variation is the norm, not the exception.

45
Q

True or False:

Not all causes of variations are equally
important

A

True

they follow the 80/20 rule

46
Q

Most causes of process variation can be
categorized into one of the following groups:

6M

A

Man; Machine; Method; Material; Measurement; Mother Nature (or environment)

47
Q

2 types of data

Whether a variable is to be described or be described by other variables:

A

Response (y) (or Dependent Variable)

Predictor (x) (or Independent Variable)

48
Q

Concerned with the analysis of sample
data and generalizing results back to
the larger population, i.e. draw
predictions or inferences about the
entire population

A

INferential Statistics

49
Q

Concerned with collecting and describing a set of data
so as to yield meaningful information i.e. charts/graphs

A

Descriptive Statistics

50
Q

Solving the ________ prevents the recurrence of the problem

A

Root Cause

51
Q

A problem-solving process which
describes a wide range of tools, and techniques to uncover real cause/s of the problem

A

Root Cause Analysis (RCA)

52
Q

True or False:

Importance of making RCA part of
your work activities:
✓ Less rework effort (cost & manpower)
✓ Fewer defects(complaints)
✓ More time to focus on important activities

A

true duh

53
Q

5 Whys was developed by

A

Sakichi Toyoda; Toyota

54
Q

Graphical representation of the trail leading to the root cause of a problem

A

Ishikawa Diagram/
Fishbone Diagram/
Cause and Effect Diagram/

55
Q

Fishbone Diagram developed by

A

Kaoru Ishikawa
Kawasaki

56
Q

Voluntary group of employees who work on similar tasks or share an area of responsibility
* They agree to meet on a regular basis to discuss & solve problems related to work.

A

Quality Circle

57
Q

Problem Identifications are?
6 Requirement?
Formula?

A
  • Deviation from standard
  • Specific
  • Measurable
  • Current
  • Negative Adjective + Noun
  • End Result

Problem Statement = Deviation + Source + Time

58
Q

4 DONTS in making Problem statement

A

Lack of …
How to ….
Save on …
To …

Should not describe the cause , objective, or what should be the solution.

59
Q

It is a tool used to structure a problem &
examine the relationship of two or more sets of factors.

A

Matrix Diagram

60
Q

Matrix Diagram 5 Criterias

A

Frequency or Familiarity, Impact, Solvability, Urgency, Available Data

61
Q

This technique helps to
identify the top 20% of causes that needs to be addressed to resolve the 80% of the
problems

A

Pareto Chart

PRELIM - EXTREME DIFFICULTY (6 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions