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PRELIM - EXTREME DIFFICULTY > IQC PRELIM > Flashcards

IQC PRELIM Flashcards

1
Q

The relationship between output and its associated input, when these are expressed in real ( physical volume) terms.

According to kendrick

A

Productivity

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2
Q

Is above all an attitude of mind. It seeks to continually improve what already exists.
It is based on the belief
that one can do things
better TODAY than YESTERDAY and better TOMORROW than TODAY

A

Productivity

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3
Q

4 Low Productivity chains?

– ________ use of Resources
– Inferiority in ___________, ____________
– _____________ Slowdown
– _____________ Instability

A
  • Wasteful
  • Market Competition
  • Economic
  • Social

WEMCS

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4
Q

4 High Productivity chains

– _____________ (3 words) use of Resources
– _____________ in Market Competition
– Economic _____________ and _____________
– Better Standard __________ and ___________ __________

A
  • Efficient, Effective, economical
  • Superiority
  • Development and Growth
  • Living ; HUman Welfare
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5
Q

3 Grounds for Strategic Method approach

A
  • WISE
  • 5S
  • QC (Quality Control)
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6
Q

What are the 3 Advanced Job functions? HOw do you achieve those 3?

A

– Innovation (Thru Group participation)
– Improvement Kaizen (Thru suggestion Scheme)
– Maintenance (Thru 5S)

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7
Q

based upon his actual
experience, measured against his requirements and always representing a moving target in a competitive market.

A

Total Customer Satisfaction

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8
Q

~ Doing the right thing
~ Doing it the right way
~ Doing it right the first time
~ Doing it on time

A

Qualityy

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9
Q

Skill or Practice of controlling something; direction, handling, care, command, take change
– Focus on continous improvement
– using quality tools and techniques

A

Management

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10
Q

A management approach that centers on _______________________!

through _________________ aiming at long-term success!

through __________________ and benefits all members of the organization and the society!

WHAT IS IT??

A

Continous PRocess improvement

Universal PArticipation

Customer Satisfaction

TOTAL QUALITY MANAGEMENT (TQM)

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11
Q

PRINCIPLE OF TQM

True or False:
A company must be a Customer-Driven Organization

CDO

A

True, duhh

P1; WHO? WHERE? WHAT NEEDS? WHAT EXPECTIATIONS?

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12
Q

PRINCIPLE OF TQM

  • Champions of “Quality First Concept”
  • Walk the talk: Focus on making real changes
  • Shake-down the status
  • Stimulate and motivate
  • Provide conducive
    environment
A

P2; Leadership

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13
Q

PRINCIPLE OF TQM

– Vital for an organization
– Team work empowerment – on people who own the process
– People Building

A

P3; Involvement of PEople

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14
Q

PRINCIPLE OF TQM

  • Document existing procedures
  • Identify gaps and anomalies
  • More transparent
  • Facilitate the transfer of tasks
  • Baseline for improvements
A

P4; PRocess Approach

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15
Q

PRINCIPLE OF TQM

Use of statistical tools/techniques for the analysis of data and
information

Aids the review process – measures and indicators

A

P5 FACTUAL APPROACH TO DECISION MAKING

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16
Q

PRINCIPLE OF TQM

7 STATISTICAL TOOLS FOR FACTUAL APPROACH TO DECISION MAKING??

A

○ Ishikawa/Cause and Effect
○ Pareto Analysis – vital few concept
○ Check Sheet
○ Scatter Diagram
○ Flowchart
○ Histogram – dispersion control
○ Control Charts

IPC SF HC

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17
Q

PRINCIPLE OF TQM

– Top-down approach
* Interrelated and interacting parts

A

P6 SYSTEMS APPROACH TO MANAGEMENT

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18
Q

PRINCIPLE OF TQM

  • Kaizen
  • A permanent objective
  • Benchmarking
  • Continuing re evaluation of objectives against customer requirements
A

P7 CONTINUAL IMPROVEMENT

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19
Q

PRINCIPLE OF TQM

  • Communication enhances the competitive advantage of both organizations
  • Clearly defined and understood requirements
  • Mutual respect, trust, benefit
  • WIN-WIN Relationship
A

P8
Mutually Beneficial Customer – Supplier Relationship

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20
Q

TRUE OR FALSE

TQM IS A fad, recipe or roadmap, quick fix, project.

A

FAlse. All of them does not define tqm

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21
Q

TRUE OR FALSE

TQM IS A way of lige, management of change, an attitude

A

TRUE

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22
Q

It is the totality of characteristics of a particular product or service that bares an ability to satisfy the needs of the customers.

A

Quality

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23
Q

4 facts about quality?

Quality is a/an:

A

Terminator, Peace maker, Emanicipator, Winning global strategy

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24
Q

REading TIME!!!

Tip of the Icebeg:
The true quality (What customer is paying)

Output; QA results; productivity; yield; SLA

A

Bottom of the Iceberg:
The cause and cost ($) of poor Quality

COPQ

Rework
Attendance Issues
People Issues
Redundant Process Multiple validation
Attrition
MTBA/MTBF/
Downtime
Bad OEE
Overtimes
Morale
Process changes

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25
is the non-fulfillment of a quality characteristic from its intended level. the specific point at which a specification is not satisfied
Defect (or nonconformity)
26
If an item does not conform to requirement on one or more of several characteristics, then the item is classified as ______
Defective (nonconforming item) contains more than 1 defect
27
Is a unit of product or service that does not satisfy one or more of the specifications for that product.
Defective
28
Tradition Cost of poor quality is ____% to ___% of sales
4 to 5
29
After revelation of product; The cost of poor quality is at __ to __% of the total sales
15 to 20
30
2 costs of poor quality
Internal Failure cost (Before delivery of goods) External Failure cost (After delivery of goods)
31
The cost resulting from products or services not confirming to requirement or customer/user needs.
Failure Cost
32
2 types of cost of attaining quality
-- Prevention Cost -- Appraisal Cost
33
The cost of all the activities specifically designed to prevent poor quality in products or services.
PRevention COst -- Product review, quality planning, process capability evaluations, QIT, QIP, education and training
34
The cost associated with measuring, evaluating or auditing products or services to assure conformance to quality standard performance requirements. Examples: source, in-process inspections, calibration & audits
Appraisal Cost:
35
Take out unnecessary items and dispose * Make the work easy by eliminating obstacles * Eliminating the need to take care of unnecessary items * Provide no chance of being disturbed with unnecessary items * Prevent accumulation of unnecessary items
Seiri (Sort/ Suriin) for disposal, repair, keep, working
36
Arrange necessary items in good order * Prevent loss and waste of time * Easy to find and pick up necessary items * Ensure first-come-first-serve basis * Make work flow smooth and work easy
Seiton (Systemize /Sinupin) LAbel / How was it organized?
37
Clean your workplace * Easy to check abnormality * Prevent machinery and equipment from deterioration * Keep workplace safe and easy to work
Seiso (Sweep / Simutin)
38
Set standards for cleanliness “I can-do-it-blindfolded”
Seiketsu
39
Work according to standards
Shikutse
40
TRUE OR FALSE: The cooperation of 5S Auditors in adhering to scheduled audit period is critical to the success of the TQM program.
TRUE TIMELINESS
41
Audit form 1 form per _____ and 1 form for _____
Auditor Group consensus audit
42
True or False: Audit the department based only on criteria given in the 5S Audit Form
true
43
The science that deals with the collection, classification, analysis, and interpretation of numerical facts and data.
Statistics
44
True or false: Not Everything varies, variation is not the norm, But an exception.
FALSE all. Everything varies, variation is the norm, not the exception.
45
True or False: Not all causes of variations are equally important
True they follow the 80/20 rule
46
Most causes of process variation can be categorized into one of the following groups: 6M
Man; Machine; Method; Material; Measurement; Mother Nature (or environment)
47
2 types of data Whether a variable is to be described or be described by other variables:
Response (y) (or Dependent Variable) Predictor (x) (or Independent Variable)
48
Concerned with the analysis of sample data and generalizing results back to the larger population, i.e. draw predictions or inferences about the entire population
INferential Statistics
49
Concerned with collecting and describing a set of data so as to yield meaningful information i.e. charts/graphs
Descriptive Statistics
50
Solving the ________ prevents the recurrence of the problem
Root Cause
51
A problem-solving process which describes a wide range of tools, and techniques to uncover real cause/s of the problem
Root Cause Analysis (RCA)
52
True or False: Importance of making RCA part of your work activities: ✓ Less rework effort (cost & manpower) ✓ Fewer defects(complaints) ✓ More time to focus on important activities
true duh
53
5 Whys was developed by
Sakichi Toyoda; Toyota
54
Graphical representation of the trail leading to the root cause of a problem
Ishikawa Diagram/ Fishbone Diagram/ Cause and Effect Diagram/
55
Fishbone Diagram developed by
Kaoru Ishikawa Kawasaki
56
Voluntary group of employees who work on similar tasks or share an area of responsibility * They agree to meet on a regular basis to discuss & solve problems related to work.
Quality Circle
57
Problem Identifications are? 6 Requirement? Formula?
* Deviation from standard * Specific * Measurable * Current * Negative Adjective + Noun * End Result Problem Statement = Deviation + Source + Time
58
4 DONTS in making Problem statement
Lack of ... How to .... Save on ... To ... Should not describe the cause , objective, or what should be the solution.
59
It is a tool used to structure a problem & examine the relationship of two or more sets of factors.
Matrix Diagram
60
Matrix Diagram 5 Criterias
Frequency or Familiarity, Impact, Solvability, Urgency, Available Data
61
This technique helps to identify the top 20% of causes that needs to be addressed to resolve the 80% of the problems
Pareto Chart

PRELIM - EXTREME DIFFICULTY (6 decks)

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