Introduction to Supervision and the Fundamentals of Supervision Units 1,2, and 3

Question 1

What are the 4 major tools of the new supervisor? PG13

Answer 1

Training
Motivation
Performance Standard
Communication

Question 2

New Employees can be motivated positively if the supervisor understands that. . .PG 14

Answer 2

• First Impressions tend to be lasting.
• Emphasizing the importance of the work creates job interests
• Demostrating a willingness to help from the start builds a cooperative attitude
• Selecting the first assignment to assure successful accomplishment

Question 3

For Present employees’ motivation and morale can be maintained if a supervisor is aware that:

Answer 3

• Supervisor should set example of a constructive attitude, showing helpfulness, calmness, and a sense of duty.
  -Frank discussions individuals/group
• encourage employees to discuss whats bothering them
• encourage employees to discuss ways to be more effective, economically or safely
• Keep workers informed of any changes that will affect them
• Make each employee feel that they are receiving personal consideration
• When situations arise outside work unit talk matters over with your supervisor

Question 4

The supervisor must achieve understanding with employees if he is to be successful in:

Answer 4

Training employees
motivating employees
assigning work
attending meetings
correcting errors
in administration of all the other daily supervisory responsibilities

Question 5

What are 2 ways to assure that orders, directions and work assigments are properly understood by employees?

Answer 5

1) Asking questions to see if employees understand.
2) Periodic inspection of operation

Question 6

When hazards are found in the work environment, what are the 3 basic approaches used to prevent accidents? PG 25

Answer 6

1) Eliminate the hazard
2) Guard against it
3) Protect employees from the hazard

Question 7

What are the 3 principles of learning? PG 40

Answer 7

Montivation, Demonstration, and Repitition

Question 8

What are different reasons for and employee to be motivated to learn? PG 40

Answer 8

• Curiosity
• Desire for approval
• Competition

Question 9

What is the 4 step job instruction method? PG 44

Answer 9

1) Prepare to instruct and condition the learner.
2) Present then Instruction
3) Test the instruction
4) Follow up

Question 10

S <-> O -> B -> A PG 83

Answer 10

Situation - or stimulus include all things to which a person may react
Organism - The arrow between the S and the O is our formula points in both directions to show that behavior
Behavior - the way the person acts, thinks, feels
Accomplishment - the results of the persons behavior whether good or bad

Question 11

What are the 3 F’s of discipline? PG 19

Answer 11

Fairness, Firmness, and friendliness

Question 12

What are the 6 steps to Problem Solving? PG 56

Answer 12

1 - Define the Problem
2 - Determine the objective
3- Get the facts
4 - Weigh and Decide
5 - Take action
6 - Check results