Introduction to Knowledge Management: Key Concepts and Multidisciplinary of KM

Question 1

What are the four (4) paradoxical characteristics of KM

Answer 1

• Use of knowledge does not consume it.
• Transferral of knowledge does not result in losing it.
• Knowledge is abundant, but the ability to use it scarce.
• Much of an organization’s valuable knowledge walks out the door at the end of the day.

Question 2

It a multidisciplinary field of study that covers a lot of ground. Applying knowledge to work is integral to most business activities.

Answer 2

Knowledge Management

Question 3

What are the three (3) distinct perspectives on KM?

Answer 3

• Business Perspective
• Cognitive Science/ Knowledge Science Perspective
• Process/ Technology Perspective

Question 4

Give at least five (5) multidisciplinary nature of KM.

Answer 4

• Organizational science
• Anthropology and Sociology
• Education and training
• Technical writing and journalism
• Storytelling and communication studies

Question 5

It is treating the knowledge component of business activities as an explicit concern of business reflected in strategy, policy, and practice at all levels of the organization; and making a direct connection between an organization’s intellectual assets - both explicit (recorded) and tacit (personal know-how) - Barclay and Murray, 1997.

Answer 5

Business Perspective

Question 6

It is the fundamental resource that allows us to function intelligently. Knowledge is also transformed to other manifestations - such as books, technology, practices, and traditions - within organization of all kinds and in society in general.

Answer 6

Cognitive Science or Knowledge Science Perspective

Question 7

It is the concept under which information is turned into actionable knowledge.

Answer 7

Technology/ Technological Perspective

Question 8

Modified true or false:

(Information Week, Sept. 1, 2003), these are the knowledge assets that must be applied, nurtured, preserved, and used to the largest extent possible by both individuals and organizations; and knowledge - related processes to create, build, compile, organize, transform, transfer, pool, apply, and safeguard knowledge that must be carefully and explicably managed in all affected areas.

Answer 8

FALSE
Correct Answer: Wiig (1993)

Question 9

It is the content that is directly observable or verifiable; a fact.

Answer 9

DATA

Question 10

Content that represents analyzed data.

Answer 10

INFORMATION

Question 11

Content based on personal insights and experiences.

Answer 11

KNOWLEDGE