Interviewing in Law Enforcement C280 Flashcards
1
Q
What are some key characteristics of building rapport?
A
- Professionalism
- Appropriate greetings
- Cultural awareness
- Identify common ground
- Use of body language
- Indicate active listening
2
Q
Examples of direct questions are:
A
- Answered with one or two-word responses.
- Used to confirm facts.
3
Q
Examples of open-ended questions are:
A
- Require a longer explanation.
- Are used to probe for more information and reveal nervous and deceptive behavior.
4
Q
What is an important part in facilitating unscripted conversations?
A
Logical follow-up questions
5
Q
What is Course of Action?
A
Assess the interview to determine whether or not the facts warrant elevating to the next step of the progressive examination.
6
Q
What are the 4 steps of proper questioning?
A
- Asking questions
- Logical follow-up questions
- Listening and observing
- Determining next course of action