Interview Do's and Don't's Flashcards
1
Q
Extend small courtesies
A
Do!
2
Q
Use a sequence of questions
A
Do!
3
Q
Leave closed ended questions for the end
A
Do!
4
Q
Give undivided attention
A
Do!
5
Q
Ask one question at a time
A
Do!
6
Q
Encourage the client to ask questions
A
Do!
7
Q
Listen with the intention of assessing client’s current level of understanding
A
Do!
8
Q
Eliminate unnecessary information
A
Do!
9
Q
Correlate signs and symptoms with medical history
A
Do!
10
Q
Jump to premature conclusions
A
Don’t!
11
Q
Interrupt and take over the conversation
A
Don’t!
12
Q
Take over open-ended questions
A
Don’t!
13
Q
Use professional jargon
A
Don’t!
14
Q
Overreact to information presented during evaluation
A
Don’t!
15
Q
Use leading questions
A
Don’t!
