Interpersonal Effectiveness Flashcards

1
Q

Dearman

A

Dear = what you are saying
Man = how you are saying it.

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2
Q

D in dear

A

Describe the current situation while sticking to the facts.

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3
Q

E in dear

A

Express your feelings + opinions about the situation. Don’t assume that the other person already knows you you feel.

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4
Q

A in dear

A

Assert yourself by asking for what you want clearly

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5
Q

R in dear

A

Reinforce/reward the person by explaining the positive effects of them granting what you want/need.

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6
Q

M in man

A

(Stay) mindful: focus on your goals by expressing you opinion over and over without getting off topic.

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7
Q

A in man

A

Appear confident: make eye contact, speak clearly.

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8
Q

N in man

A

Negotiate: offer/ask for other solutions, reduce your request

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9
Q

Give skill

A

Used for keeping/maintaining/creating the relationship

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10
Q

“G” in give

A

Gentle: be respectful, no eye rolling, cutting them off, or speaking over them.

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11
Q

“I” in give

A

Interested: act interested in the other person; make eye contact, don’t change the subject, let them speak.

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12
Q

“V” in give

A

Validate: with your words and actions, show them that you understand their point of view.

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13
Q

'’E” in give

A

Easy manner: smile, keep the conversation light-hearted.

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14
Q

Fast skill

A

Used to keep respect for yourself, setting boundaries, and saying no.

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15
Q

“F” in fast

A

Fair: be fair to yourself and to the other person. Validate both of your feelings + wishes.

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16
Q

“A” in fast

A

Apologies: don’t over-apologize. Don’t apologize for things that you don’t need to apologize for like making a request or having a differing opinion.

17
Q

“S” in fast

A

Stick to your values: be clear on what you believe is right and what you value.

18
Q

“T” in fast

A

Truthful: don’t lie. Don’t act helpless when you are not. Don’t exaggerate or make excuses.

19
Q

Dialectics

A

The idea that two opposite things can both be true.