Interpersonal Communication

Question 1

Define Interpersonal communication

Answer 1

A face to face, multidirectional exchange of verbal messages and nonverbal signals between 2 or more people for the purpose of gaining a shared meaning

Question 2

Interpersonal communication

Depth

Answer 2

A message sent to the receiver.
The 2nd person sends a message back

Called a two way exchange of messages or interaction

Question 3

Interpersonal communication

Scope

Answer 3

Small as one on one

To one person and small group

To one person and a large audience

Question 4

Interpersonal communication

Suitability

Answer 4

Consider issues such as confidential, formality, familiarity, appearance, civility, abruptness and values before blurting out poorly chosen words that can injure or provoke

Nonverbal signals also also important

Question 5

Factors for interpersonal communication

Know yourself

Answer 5

Understand how you intrepid words or react to certain issues

Be careful of nonverbal-how you stand, sit, hold your hands, body position even the tome of your voice

Question 6

Monitoring you own actions

Answer 6

Ability to detect appropriates of your social behaviors and self-presentations in response to situational constraints and adjust your behaviors to fit the situation

Question 7

Perception checking

Answer 7

3 steps

Describe the behavior or message you heard
Communicate your perception to your partner without judgment
Ask to see if your perceptions are correct

Question 8

Knowing others

Answer 8

Means you take the time to learn things about others that are interesting and not so interesting and admitting that others may have strengths that you do not possess

Question 9

The message

Answer 9

Both verbal and nonverbal make up the message

What you say and how you say it- volume, tone, rate of words and fluently

Question 10

Competitive interrupting

Answer 10

Aggressive and serves to dominate a conversation

Consider-
Frequency how many times do you interrupt
Timing at what point do you interrupt
Solicitation are you being asked for you opinions or are you just assuming

Nonverbal cues-leaning forward, nod head, pointing, looking away

Question 11

Content only response

Answer 11

Focuses only on the literal meaning of a message without taking into account the emotions or cultural message behind what is being said

Question 12

Nonverbal Behavior

Answer 12

Body language, gestures, facial expressions, eye contact

Facial expression ranks highest

Perceived attitude =7%verbal
38% voice
55% facial

Question 13

The situation

Answer 13

Recognize the primary reason for interpersonal session

Helps you to prepare receive cues and respond appropriately

Question 14

The setting

Answer 14

3 factors

Location. Level of privacy needed
Space. How much between you and the other person
Time. In session time, time spend following up, do the session at a time favorable to all

Question 15

Feedback

Answer 15

Need cross flow of information establishes and reinforce trust provides clear directions and guidance

Question 16

Counseling

Answer 16

Guides subordinate in a change of behavior- can be time consuming

Focuses on developing subordinate abilities to achieve individual and unit goals

Question 17

2 Counseling categories

Answer 17

Personal situation counseling. Event oriented

Performance/Professional growth Proactive, in preparation for a future event. Short and long term goals

Question 18

3 Counseling approaches

Answer 18

Directive-Supervisor. You do the talking and tell what needs to be done

No directive- subordinate or donate centered. Help by providing the information they need for a change or goal

Combined. Portions of both

Question 19

Subordinate centered communication

Answer 19

active listening- attention to words, voice tone, eye contact
Responding. Eye contact, questions, interpret
Questions. Get them to think
Silence. Let them talk, let them open up

Question 20

Interpersonal skills

Pre-session activities

Answer 20

Select and narrow your topics

Clearly define what you hope the session will accomplish

Determine if there are any limitations factors, Time, legal, rights, classified information

Question 21

Interpersonal skills

Opening skills

Answer 21

Properly greet all participants establish rapport
State the purpose of the meeting
Review the status of previous meetings
Make sure all participants understand the purpose and set the tone

Question 22

Interpersonal skills

Attending skills

Answer 22

Monitor all participants gestures, body positioning, nonverbal cues

Convey acceptance and receptivity to encourage the participants to continue

Question 23

Interpersonal skills

Responding skills

Answer 23

What you say How you say it and how you behave in response to the participants verbal and nonverbal messages

Question 24

Interpersonal skills

Resolving skills

Answer 24

Ability to help identify and resolve problems and reach goals

Question 25

Interpersonal skills

Closing skills

Answer 25

Last opportunity to make sure the session is successful

Summarize the high lights
Restate the solutions to reinforce an agreement
Motivate/inspire a positive outcome
No new material during the close

Question 26

Interpersonal skills

Post-Session activities

Answer 26

Follow up Actions

Focus on key issues identified be appropriate for the person to do, be feasible with the number of actions required, time, money, ability

Place into the schedule
Include the parer-work. Always documentthe session and plan of action

Question 27

Interpersonal skills

One on one situations

Answer 27

Face to face between 2 people

Tailored to whom you are speaking with

Question 28

Interpersonal skills

Small group situation

Answer 28

At least 3 people

Maintain control of the group

Allow all to define, defend, and justify their positions

Question 29

Managerial rules and interpersonal skills

Answer 29

Performance feedback session
Formal counseling session
Mentoring session training session 
Day to day interaction 
Transactions within and off base agencies
Cross cultural diverse interaction

Question 30

Assertiveness

Answer 30

Effectively communicate your wishes in a non threatening manner, taking into consideration the opinions and feelings of others

Question 31

Conversational constraint theory

Answer 31

Cultural differences play a role in your strategies keep it running smoothly

Concern for clarity 
Concern for not hurting feelings
Concern for non impositions
Concern for avoiding negative evaluation by the receiver
Concern for effectiveness

Question 32

Dehumanized climate

Answer 32

Assumptions in theory are—

Question 33

Over humanized climate

Answer 33

Pitfalls
Human relations are more important than organization objectives
Conflict and tension should be reduced at all costs
Motivation of subordinate should be intrinsic-self Directed
Participative decision making is always superior to decisions by one or a few