Interpersonal Communication Flashcards
Define: Interpersonal communication.
Process of exchanging ideas or meaning between people. A face to face, one way, or multi-directional direct exchange of verbal messages or nonverbal signs between two+ people for the purpose of gaining a shared meaning.
_____ to _____ interpersonal communication is often driven by supervisory responsibilities, including setting standards, evaluating performance, and providing effective feedback.
Supervisor to subordinate
The specific interpersonal skills you develop will help you maintain a _____ in all of your supervisor-subordinate interactions.
Helping relationship
Define: Helping relationship.
Both parties truest each other and the subordinate knows the supervisor is there to assist.
The interpersonal communications process consists of…
Pre-session
Session
Post session
Interpersonal communication skills process: Pre-session.
Diagnose and prepare
Interpersonal communication skills process: Session.
Opening skills Attending skills Responding skills Resolving skills Closing skills
Interpersonal communication skills process: Post-session.
Follow up actions
The three most critical factors to consider in selecting and preparing the setting are _____, _____, and _____.
Location, space, and time
Identify two types of feedback.
Personal growth
Professional growth
What are the three approaches to counseling?
Directive - supervisor centered, one way communication
Non-directive - subordinate centered, two way communication
Combined - both to be on the same page and work together
Element of session activity: Opening.
Greet he subordinate properly as s/he enters the room.
Element of session activity: Attending.
Be an active participant and focus your full attention on the subordinate as s/he speaks.
Element of session activity: Responding.
How you behave in reliable to subordinate’s (non)verbal messages
Element of session activity: Resolving.
Ability of a supervisor to prompt their subordinate to generate solutions to their problems and reach goals.
