Communicator Skills Flashcards
List the elements of the communication process.
Sender, message, receiver, feedback
Communication process: sender.
The originator of the communication process
Communication process: message.
The idea, feeling, or information that the sender transfers to his or her audience.
Communication process: receiver.
The target for the senders’s message.
Communication process: feedback.
A reaction to the received message.
The 3 channels of communication are: _____, _____, and _____.
Upward communication, downward communication, and lateral communication.
Define Upward Communication.
The flow of communication through the chain of command from the lowest level to the highest. Provides feedback on effectiveness of downward communication.
Define Downward Communication.
Upper level management through the chained of command. Different channels and amounts of information are chosen based on the audience.
Define Lateral Communication.
Across organization channels and allows for coordination / integration between different individuals, sections, watches, or units.
What are the two barriers to communication?
Organizational and psychological
What are the organizational barriers to communication?
Environmental noise
Weak communication policies
Autocratic management (supervisors don’t listen)
What are the psychological barriers to communication?
Personality, values, language, abstractions, ambiguous terms, lack of common core experience
What are the phases of good communication?
Diagnose communication needs
Prepare the communication
Deliver the message
Good introductions include: _____, _____, _____, and _____.
Attention step, Purpose statement, Motivation/hook, Overview
The body is where you…
Deliver your message and achieve your objective.
Support material as can come from _____, _____, and _____.
Personal knowledge
Experiences
Common knowledge
Unity means all sentences or points discussed support the topic, which, in turn supports the _____.
Main point
Topic sentence
Introduces the main idea/theme of the paragraph or speech by summarizing the purpose.
All good conclusions include what three elements?
Summary
Restatement of purpose
Closure
Reliability
Determine if the author has sufficient experience.
Plagiarism
Using someone else’s work/ writing as if it were your own.
Metaphor
Comparison
Real life support materials.
Books
Is popularity know and cannot be traced to a particular writer.
Folk literature
Something people must know
Common sense observation
Relevance
Determining what evaluating sources you may need.
Used to explain or clarify.
Definition
Preparing communication and delivering the message - good communication includes three main components.
Introduction, body, and conclusion.
Purpose statement does three things…
Narrows the subject
Makes an assertation
Lets audience know reason for communication
_____ gives the structure of the communication, tells where you will begin and end, and how you’re going to accomplish your purpose.
Overview
