Communicator Skills

Question 1

List the elements of the communication process.

Answer 1

Sender, message, receiver, feedback

Question 2

Communication process: sender.

Answer 2

The originator of the communication process

Question 3

Communication process: message.

Answer 3

The idea, feeling, or information that the sender transfers to his or her audience.

Question 4

Communication process: receiver.

Answer 4

The target for the senders’s message.

Question 5

Communication process: feedback.

Answer 5

A reaction to the received message.

Question 6

The 3 channels of communication are: _____, _____, and _____.

Answer 6

Upward communication, downward communication, and lateral communication.

Question 7

Define Upward Communication.

Answer 7

The flow of communication through the chain of command from the lowest level to the highest. Provides feedback on effectiveness of downward communication.

Question 8

Define Downward Communication.

Answer 8

Upper level management through the chained of command. Different channels and amounts of information are chosen based on the audience.

Question 9

Define Lateral Communication.

Answer 9

Across organization channels and allows for coordination / integration between different individuals, sections, watches, or units.

Question 10

What are the two barriers to communication?

Answer 10

Organizational and psychological

Question 11

What are the organizational barriers to communication?

Answer 11

Environmental noise
Weak communication policies
Autocratic management (supervisors don’t listen)

Question 12

What are the psychological barriers to communication?

Answer 12

Personality, values, language, abstractions, ambiguous terms, lack of common core experience

Question 13

What are the phases of good communication?

Answer 13

Diagnose communication needs
Prepare the communication
Deliver the message

Question 14

Good introductions include: _____, _____, _____, and _____.

Answer 14

Attention step, Purpose statement, Motivation/hook, Overview

Question 15

The body is where you…

Answer 15

Deliver your message and achieve your objective.

Question 16

Support material as can come from _____, _____, and _____.

Answer 16

Personal knowledge
Experiences
Common knowledge

Question 17

Unity means all sentences or points discussed support the topic, which, in turn supports the _____.

Answer 17

Main point

Question 18

Topic sentence

Answer 18

Introduces the main idea/theme of the paragraph or speech by summarizing the purpose.

Question 19

All good conclusions include what three elements?

Answer 19

Summary
Restatement of purpose
Closure

Question 20

Reliability

Answer 20

Determine if the author has sufficient experience.

Question 21

Plagiarism

Answer 21

Using someone else’s work/ writing as if it were your own.

Question 22

Metaphor

Answer 22

Comparison

Question 23

Real life support materials.

Answer 23

Books

Question 24

Is popularity know and cannot be traced to a particular writer.

Answer 24

Folk literature

Question 25

Something people must know

Answer 25

Common sense observation

Question 26

Relevance

Answer 26

Determining what evaluating sources you may need.

Question 27

Used to explain or clarify.

Answer 27

Definition

Question 28

Preparing communication and delivering the message - good communication includes three main components.

Answer 28

Introduction, body, and conclusion.

Question 29

Purpose statement does three things…

Answer 29

Narrows the subject
Makes an assertation
Lets audience know reason for communication

Question 30

_____ gives the structure of the communication, tells where you will begin and end, and how you’re going to accomplish your purpose.

Answer 30

Overview