interpersonal communication Flashcards
interpersonal communication
a message exchange between two or more individuals
communication cycle
The process by which messages are given and recieved
message
idea or information shared from one person to another
sender
the person who creates and sends the message
reciever
the person to whom the message is sent
feed back
the receiver’s response to the message
physical communication obstacle
an environmental or natural barrier that prevents effective exchange of information
communication barrier
stoppers which block the flow of information:
oral communication
the exchange of a message between two or more people through speaking
vocal quality
A speakers volume pitch tone and clarity
volume
the softness or loudness of a voice
pitch
the relative highness or lowness of a voice
monotone
a voice which has little variation
pronunciation
saying a word correctly as indicated by a standarf dictionary
enunciation
the process of speaking cleargl
Grammar
the rules that govern the way that words are joined together into phrases and sentences
parts of speech
the categories which make up the english language
body language
the non verbal message the sender communicates to the receiver
gesture
movements made by arms hands legs feet and head
posture
the way you hold yourself physically
active listening
giving attention to and responding
empathize
understand and share the feelings of another person
listening for content
listening for the speakers key words and message
listening for intention
determining the speakers attitude and emotions
Body language/facial expression
positive, sincere, interested and attentive
body language/eye contact
very important part of body language
body language/Gestures
certain movements of your arms, hands, legs, feet, and head
body language/ posture
the way you hold your self
body language/appearance
Hair, facial hair, and clothes are all important factors in that impression.
Key into speakers’ vocal factors to learn of their attitudes and feelings towards the subject. Delivered more leisurely, the same sentence may suggest an unwillingness to share. Similarly, tone and pitch can clarify a speaker’s attitude. By contrast, a higher pitch and a more lilting, upbeat tone can express a sense of anticipation or eagerness.
Look for words of emphasis. A speaker will put emphasis, or stress on a particular word, to draw attention to its importance.
Read the speaker’s body language. You can learn a good deal about a speaker’s intentions from his or her facial expressions, gestures, and posture.
Ask clarifying questions if you’re unsure of the speaker’s intention. Asking questions may not be appropriate during a presentation, but you can jot down your question and ask it later.
