interpersonal communication Flashcards

1
Q

interpersonal communication

A

a message exchange between two or more individuals

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2
Q

communication cycle

A

The process by which messages are given and recieved

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3
Q

message

A

idea or information shared from one person to another

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4
Q

sender

A

the person who creates and sends the message

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5
Q

reciever

A

the person to whom the message is sent

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6
Q

feed back

A

the receiver’s response to the message

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7
Q

physical communication obstacle

A

an environmental or natural barrier that prevents effective exchange of information

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8
Q

communication barrier

A

stoppers which block the flow of information:

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9
Q

oral communication

A

the exchange of a message between two or more people through speaking

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10
Q

vocal quality

A

A speakers volume pitch tone and clarity

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11
Q

volume

A

the softness or loudness of a voice

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12
Q

pitch

A

the relative highness or lowness of a voice

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13
Q

monotone

A

a voice which has little variation

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14
Q

pronunciation

A

saying a word correctly as indicated by a standarf dictionary

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15
Q

enunciation

A

the process of speaking cleargl

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16
Q

Grammar

A

the rules that govern the way that words are joined together into phrases and sentences

17
Q

parts of speech

A

the categories which make up the english language

18
Q

body language

A

the non verbal message the sender communicates to the receiver

19
Q

gesture

A

movements made by arms hands legs feet and head

20
Q

posture

A

the way you hold yourself physically

21
Q

active listening

A

giving attention to and responding

22
Q

empathize

A

understand and share the feelings of another person

23
Q

listening for content

A

listening for the speakers key words and message

24
Q

listening for intention

A

determining the speakers attitude and emotions

25
Q

Body language/facial expression

A

positive, sincere, interested and attentive

26
Q

body language/eye contact

A

very important part of body language

27
Q

body language/Gestures

A

certain movements of your arms, hands, legs, feet, and head

28
Q

body language/ posture

A

the way you hold your self

29
Q

body language/appearance

A

Hair, facial hair, and clothes are all important factors in that impression.

30
Q
A

Key into speakers’ vocal factors to learn of their attitudes and feelings towards the subject. Delivered more leisurely, the same sentence may suggest an unwillingness to share. Similarly, tone and pitch can clarify a speaker’s attitude. By contrast, a higher pitch and a more lilting, upbeat tone can express a sense of anticipation or eagerness.
Look for words of emphasis. A speaker will put emphasis, or stress on a particular word, to draw attention to its importance.
Read the speaker’s body language. You can learn a good deal about a speaker’s intentions from his or her facial expressions, gestures, and posture.
Ask clarifying questions if you’re unsure of the speaker’s intention. Asking questions may not be appropriate during a presentation, but you can jot down your question and ask it later.