Interpersonal and Communication Skills Flashcards
This is an action taken unity.
Communcation
This is the normal conversational ability with peers, and may have to adjust when communication with other outside normal work/home environement.
Inherent frequency
Social values, religious values, ethnic values, education, and experiences may affect what?
COMMUNICATION OMG
THis is walking in someone elses shoes, or feeling what someone else feels.
Empathy
This is suffering with someone.
Compassion
This is the consequence of empathy and compassion, which translates into pt experience.
Connection
Who was the chick whos organs didnt match and she died?
Jessica Santillan
What were not followed in the Jessica Santillan case?
Protocols
What is necessary to avoid medical errors, as we have learned from the Jessica Santillan case?
Communication
This is the open, honest, complete communication to the limits allowed by that particular relationship.
Intimacy
In generous listening, we are empathetic by we have to remain open to that fact that we are what?
Judgmental, biased, and opinionated
Though there is a degree of vulnarability in generous listening, what must we do to align with the best interest of pts?
Patient centeredness
waht would we want to have done?
What are the reverse ideals to the following things that we should strive for?
commitments partnership belonging and ownership contribution and service inclusion and openness what can be accomplished creatrion and transformation
commitments vs assessment partnership vs personal belonging and ownership vs looking good contibution and service vs utility inclusion and openness vs confirmation what can be accomplished vs resignation creation and transformation vs preservation of the status quo
Time, compelxity, jargon, cultural and socieconomic differntces, power relationships (jayz/beyonce), and judgements may be barriers to what?
Effective communication
As the distance between the doctor and patient decreases, what does the connection do?
Increase
What amount of empathy is possible?
INFINATE
Who were the 2 dudes in 2002 that said that clinical comptence is the “habitial judicious use of communicaiton, kowledge, technical skills, clinical reasoning, emotions, values, and reflection in dialy practice for the benefit of the individual and the community being served”?
Ebstein (barr virus) and Hundert
This is an important part of communication, where it is listening to yourself as well as others.
Self-awareness
What are the 4 habits of mind?
Attentiveness
Critical curiosity
Self-awareness
Presence
This is the nonjudgmental way to own physical and mental processes during ordinary every tasks, and is used to avoid unnecesary anbd unexpected variation in practice.
Mindfulness
What enables listening, recognizing errors, refinment of skills, make evidence-based decisions, and clarifies values?
Critical self-reflection
Is Kim…. truly… a Hobbit?
Judgment, fear, bias, assumptions, opinion, prejudice, preconception are all bad mindsets that are aimed towards what?
Disease or doctor-centered
What is the 3 step pathway to empathy?
mindfulness –> reflection –> transformation toward empathy
This the type of hateful pt that does evoker aversion, and the care requires limit settling?
Dependent clingers
This the type of hateful pt that evoke wish to coutnerattack, and care quires redirecting entitlent to good medical care?
Entitled demanders
This the type of hateful pt that evoke feelings of depression, and care requires reassurance that they will be cared for?
Manipulative help-rejectors
This the type of hateful pt that evoke feelings of malice, and care requires lowering Faustian expectations of delivering perfect care?
Self-destructive deniers
