Internal & External Communication Flashcards
1
Q
Medium
A
Method used to send message
2
Q
One way communication
A
Doesn’t require ressponse
3
Q
Two way communication
A
Receiver gives response
4
Q
Adv of two way communication
A
- can see if person receiving message understands message
- both parties in communication process
5
Q
Adv of verbal communication
A
- info given out quickly
- opportunity for immediate feedback
- message quickly understood by body language
6
Q
Disadv of verbal communication
A
- no way of telling if ppl understand message
- longer to use this method for feedback
- cannot be used if need permanent record
7
Q
Adv of written communication
A
- hard evidence that can be used
- essential for complicated messages
- message can be copied and sent out
- electronic communication is cheap
8
Q
Disadv of written communication
A
- immediate feedback not always possible
- not easy to check if message understood
- language used may be difficult to understand
9
Q
Adv of visual communication
A
- charts and diagrams to make message clear
- make message appealing
10
Q
Disadv of visual communication
A
- no feedback
- charts may be difficult to interpret
11
Q
Formal communication
A
Send through established channels with professional language
12
Q
Informal communication
A
Sens and received casually using everyday language
13
Q
Communication barriers
A
Factors that stop effective communication