Internal & External Communication Flashcards

1
Q

Medium

A

Method used to send message

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2
Q

One way communication

A

Doesn’t require ressponse

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3
Q

Two way communication

A

Receiver gives response

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4
Q

Adv of two way communication

A
  • can see if person receiving message understands message
  • both parties in communication process
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5
Q

Adv of verbal communication

A
  • info given out quickly
  • opportunity for immediate feedback
  • message quickly understood by body language
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6
Q

Disadv of verbal communication

A
  • no way of telling if ppl understand message
  • longer to use this method for feedback
  • cannot be used if need permanent record
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7
Q

Adv of written communication

A
  • hard evidence that can be used
  • essential for complicated messages
  • message can be copied and sent out
  • electronic communication is cheap
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8
Q

Disadv of written communication

A
  • immediate feedback not always possible
  • not easy to check if message understood
  • language used may be difficult to understand
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9
Q

Adv of visual communication

A
  • charts and diagrams to make message clear
  • make message appealing
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10
Q

Disadv of visual communication

A
  • no feedback
  • charts may be difficult to interpret
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11
Q

Formal communication

A

Send through established channels with professional language

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12
Q

Informal communication

A

Sens and received casually using everyday language

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13
Q

Communication barriers

A

Factors that stop effective communication

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