Internal and External communication Flashcards
Why is good communication important in business?
It ensures clear understanding, better teamwork, faster decision-making, and higher productivity.
What are the problems caused by ineffective communication?
Confusion, mistakes, low morale, poor customer service, and reduced efficiency.
Name one advantage of using verbal communication (e.g. phone call, face-to-face).
It’s quick and allows immediate feedback or clarification.
What is a limitation of verbal communication?
No permanent record and messages can be forgotten or misunderstood.
Give one benefit of written communication (e.g. emails, letters).
It provides a clear, permanent record of the message.
What is a drawback of written communication?
It may take time to be read or responded to and tone can be misinterpreted.
How is IT used in business communication?
Through emails, video calls, messaging apps, websites, and social media.
What are the benefits of using IT in communication?
Fast global communication, easy storage, low cost, and accessibility.
What is a limitation of using IT for communication?
Risk of technical issues, security problems, or people misreading the tone.
What are communication barriers?
Obstacles that prevent messages from being sent, received, or understood properly.
Give examples of how communication barriers can arise.
Poor language skills, too much technical jargon, noise, bad timing, or lack of attention.
What are some effects of communication barriers?
Delays, errors, conflict between staff, unhappy customers, and reduced performance.
How can communication barriers be removed?
Use simple language, choose the right method, check understanding, and reduce distractions.
