Instruction, CRM,

Question 1

What are the five guidelines for effective communication?

Answer 1

Set the tone For open communication. 

Speak assertively/Confidently

Speak at an appropriate level given the circumstances

Seek information or advice when necessary- personal limitation‘s or confusion

Critique self or other crew members when appropriate- positive or negative

Question 2

What are the four components of workload management?

Answer 2

Task prioritizing.

Task loading- delegate appropriately

Time management- make time if needed

Information management-Controlling the pace and flow of information needed for task performance. Knowing location of information and the assimilating it to the task is a critical skill.  expanding the team as necessary

Question 3

What are some observable behaviors for workload management?

Answer 3

Prepare for high workload phase of flight during low workload phase.
Defer non-flight path related tasks during high workload period.
Use appropriate level of automation to reduce workload.
Captains will create time to manage tasks to maintain crew SA. 

Question 4

What are some good observable behaviors for Effective flight deckcommunication?

Answer 4

Clearly communicate operational decisions and changes to the plan.

Insure all communication is understood

Assert concerns appropriately.

Captains will set the tone to encourage open dialogue. 

Question 5

What are the four guidelines for leadership/ command?

Answer 5

Lead by example- High level of professionalism, adherence to SOPS.
Create a professional environment- set the tone.
Maintain proper oversight- Address deviations and issues of non-standard performance.
Adapts leadership style to situation and individual.

Question 6

Aspects of good crew mentoring?

Answer 6

Set a tone for open communication:
create environment where crew is comfortable giving and receiving feedback.
Review flight crew performance. When applicable invite feedback.
Sure to identify policy versus technique.

Question 7

When teaching, use facilitated discussion, not lecture, for best learning. draw out participation from student. How to facilitate discussion?

Answer 7

Ask questions to draw out student. listen carefully to help ask good follow up questions and lead discussion path.

Question 8

What are the aspects of ‘active listening’?

Answer 8

Pay attention, lean forward, eye Contact, acknowledge their contribution.

Question 9

Aspects of constructive feedback and best way to deliver?

Answer 9

Given with kindness and respect. allows learner to save face and self correct. Make specific recommendations that are clear and to the point. Best to sandwich between two positives.

Question 10

Mentoring: tone? Review? Threats? SOP? Feedback?

Answer 10

Set tone for open communication. Review fight crew performance and How handled both expected and unexpected threats. Proficiency and adherence to SOP. Give feedback as necessary - distinguish technique v policy.

Question 11

Examples of Facilitated discussion questions?

Answer 11

What caused you to_____?
What other options did you consider?
Have you considered_____?

Question 12

3 Questions to ask when considering facilitated debrief?

Answer 12

What? What happened.
So what? Impact/ Importance
Now what?. How improve

Question 13

Try to get what ratio of positive comments versus constructive feedback

Answer 13

5:1

Question 14

When do you set the tone for open communication?

Answer 14

Brief

Question 15

Try to understand motivation of student and if possible tailor feedback. for example if changing manufacturer, give comparisons of fleet.

Look carefully at student behavior for signs of______

Answer 15

Stress, anxiety and defense mechanisms.

Question 16

FO talk about bookmarks:
Start now to bookmark your iPad as if you’re the captain. Part of your job description is to back up the captain and the best way to do that is to think like you are the captain and know what he should do next. For instance if we continue on to destination with a medical event do we declare medical emergency with ATC? Did the captain inform the dispatcher of this beyond requesting EMT meet the aircraft?

Question 17

Where do you find information on giving line checks?
giving OE?

Answer 17

FOM 20.6 20.11

Question 18

What if observe a deviation from safe flying practice or demonstrated lack of proficiency as a working, crewmember or commuter? 

Answer 18

Must deal with it 

Question 19

How soon must certifications be entered in the computer?

Answer 19

Within 12 hours 

Question 20

Debriefing events: general guidelines

Answer 20

Keep cockpit door closed.
Inform pilot immediately whether or not they pass the event
Encourage cruise to debrief and mentor each other’s performance with honest open constructive feedback for all aspects of flight.
Special emphasis on ability of crew to recognize and trap errors and actions to mitigate threats.

Question 21

Positive space travel authorized to perform duties when going to station other than assigned base. 

Answer 21

Can book jumpseat nine days in advance. Must identify yourself as line check airman to crew. Should be no taxes or fees charged. Check under travel net to see. 

Question 22

Must be observed by FAA every?

Answer 22

Two years

Question 23

If taking a cabin seat for conducting a line check, what must you do

Answer 23

 Make sure you’re on the
Gendec


Question 24

Currency requirements for LCP?
Right seat currency?

Answer 24

Eight FSP functions in preceding 12 months. Also a minimum of one line check per quarter. FCF do not count.
There is no right seat currency requirement. But may request trip after 90 days. 

Question 25

CRM course skills:
decision making:
what are observable behaviors for all pilots ?
and captains?

Answer 25

All pilots
state symptoms not conclusions when identifying a problem. Correctly identify time and no time threats.
Match decisions with available time.
Contribute pertinent information when appropriate.
Captains will
expand the team to solicit input. Clearly state decisions.

Question 26

Core CRM skills planning, observable behaviors.
All pilots will?
Captains will

Answer 26

All pilots will
identify, expected threats and brief mitigation plans.
Brief plans for managing unexpected threats.
Brief anticipated level of automation.
Execute plans as briefed or communicate changes or deviations from the plan.

Captains will
manage the plan as briefed or adjust the plan and re-brief.

Question 27

Course CRM skills
communication
what are some observable behaviors for all pilots?
Captains?

Answer 27

All pilots will:
clearly communicate, operational decisions and changes to the plan. Ensure all communication is understood.
Assert concerns appropriately.

Captains will:
set the tone to encourage open dialogue.

Question 28

Call CRM skills.
Work load management.
What are observable behaviors for all pilots?
Captains

Answer 28

All pilots will:
prepare for high workload phases during low work load faces.
Defer non-flight path related tasks during high workload periods. Use an appropriate level of automation to reduce work load.

Captains will:
create time to manage tasks to maintain crew SA. 

Question 29

Core CRM skills.
Monitoring.
What are observable behaviors for all pilots?
Captains

Answer 29

All pilots will:
monitor all actions affecting aircraft flight path.
Promptly verbalize errors or deviations.
Intervene as necessary if actual aircraft state does not agree with expected state.
Alert other crewmembers when monitoring is inhibited for example, heads down.
Resume monitoring after distractions and interruptions.

Captains will:
insure one pilot is monitoring the flight path at all times. 

Question 30

Watch out for _____ when doing the thrust demo?

Answer 30

Barber pole

Question 31

Have WARTS card out for referral (as well as crew changeover)

Question 32

75% of threats are identified immediately. of these 10% end up being mismanaged. Of the 25% of threats that are not identified immediately 50% end up being mismanaged or five times as many.

Question 33

Decision making for the Capt- priorities?

Answer 33

Be decisive and take the safest course of action.

Question 34

Dealing with abnormals. Important ways to do so?

Answer 34

State symptoms, not conclusions.
Identify Time/ No Time.
Reference all info available.
Expand your team.