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Information Communication Technology - CSS Flashcards

1
Q

Is the process of identifying, diagnosing, and resolving computer problems. It involves a systematic approach to understanding the symptoms of a malfunction, gathering relevant information, and applying appropriate solutions to restore normal functionality.

A

Computer troubleshooting

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2
Q

Computer troubleshooting is crucial for several reasons:

A
  • Minimizing downtime
  • Saving costs
  • Gaining knowledge and confidence
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3
Q

When your computer is down, it can disrupt your workflow, causing delays and lost productivity. Troubleshooting skills allow you to quickly identify and fix problems, minimizing downtime and getting your computer back in action promptly.

A

Minimizing downtime

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4
Q

Calling a technician for every computer issue can be expensive. By learning to troubleshoot yourself, you can often resolve problems without incurring additional costs.

A

Saving costs

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5
Q

Troubleshooting strengthens your understanding of computer components, software interactions, and problem-solving techniques. This knowledge instills confidence in your ability to handle future computer issues independently.

A

Gaining knowledge and confidence

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6
Q

The Different Types of Computer Problems

A
  1. Hardware Problems
  2. Software Problems
  3. Networking Problems
  4. Security Problems
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7
Q

These involve physical components of the computer, such as the CPU, RAM, hard drive, or peripheral devices. Symptoms may include slow performance, error messages, or hardware failure.

A

Hardware Problems

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8
Q

Software issues arise from software applications, operating systems, or drivers. Common signs include crashes, freezing, error messages, or unexpected behavior.

A

Software Problems

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9
Q

Networking issues hinder your computer’s ability to connect to the internet or other devices. Symptoms may include no internet access, slow connection speeds, or device connectivity issues.

A

Networking Problems

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10
Q

Security threats like viruses, malware, or spyware can compromise your computer’s security and integrity. Indicators may include slow performance, pop-ups, or suspicious activity.

A

Security Problems

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11
Q

Symptom: Computer is Running Slowly

A
  1. Restart Ritual
  2. Malware Patrol
  3. Disk Cleanup
  4. Software Updates
  5. Defragmentation
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12
Q

Restarting the computer clears temporary files and resets processes, often resolving performance issues.

A

Restart Ritual

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13
Q

Scan your computer for viruses and malware using a reputable antivirus or anti-malware program.

A

Malware Patrol

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14
Q

Free up hard drive space by deleting unnecessary files, programs, and temporary data.

A

Disk Cleanup

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15
Q

Check for and install software updates, as outdated software can cause compatibility issues and slow performance.

A

Software Updates

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16
Q

It consolidates the hard drive for scattered file fragments, improving data access and overall performance.

A

Defragmentation

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17
Q

Symptom: Computer is Overheating

A
  1. Dust Bunny Removal
  2. Fan Check
  3. Space Creation
  4. Shutdown and Cooling
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18
Q

Can damage internal components and reduce the computer’s lifespan.

A

Overheating

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19
Q

Clean the computer’s vents and fans to remove accumulated dust that obstructs airflow.

A

Dust Bunny Removal

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20
Q

Ensure the fans are running properly and not obstructed by dust or debris.

A

Fan Check

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21
Q

Avoid blocking the computer’s vents or placing it in confined spaces that restrict airflow.

A

Space Creation

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22
Q

If overheating occurs, shut down the computer immediately and allow it to cool down before restarting.

A

Shutdown and Cooling

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23
Q

Symptom: Computer is Making Strange Noises

A
  1. Clicking or Grinding
  2. Whining or Screaming
  3. Popping or Sizzling
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24
Q

Noises may suggest a hard drive problem.

A

Clicking or Grinding

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25
Q

High-pitched whining or screaming noises may indicate a fan issue.

A

Whining or Screaming

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26
Q

Recognizing Symptoms of Faulty RAM, CPU, HDD/SSD, and Power Supply

A
  • RAM
  • CPU
  • HDD/SSD
  • Power Supply
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27
Q

Frequent computer crashes, freezing or hanging, blue screen of death (BSOD), and strange noises like clicking or beeping.

A

RAM

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28
Q

Slow computer performance, overheating, unexpected shutdowns, and strange noises like whining or buzzing.

A

CPU

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29
Q

Strange noises like clicking, grinding, or screeching, long boot-up or shutdown times, file corruption, and data loss.

A

HDD/SSD

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30
Q

Random shutdowns or restarts, flickering lights or unusual noises from the power supply unit, and failure of peripherals to power up.

A

Power Supply

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31
Q

Common Symptoms of Faulty RAM

A
  • Frequent computer crashes
  • Freezing or hanging
  • Blue screen of death (BSOD)
  • Strange noises
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32
Q

RAM errors can corrupt data, leading to system instability and crashes.

A

Frequent computer crashes

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33
Q

Faulty RAM can cause the computer to freeze or hang, making it unresponsive to commands.

A

Freezing or hanging

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34
Q

It is a serious error screen often triggered by hardware problems, including RAM malfunction.

A

Blue screen of death (BSOD)

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35
Q

Damaged or failing RAM modules may emit clicking or beeping sounds.

A

Strange noises

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36
Q

Troubleshooting Steps for RAM Issues

A
  1. Reseat RAM modules
  2. Clean RAM modules
  3. Test RAM modules individually
  4. Replace faulty RAM modules:
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37
Q

Improperly seated RAM modules can cause errors. Try reseating the modules to ensure proper connection.

A

Reseat RAM modules

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38
Q

Dust buildup on RAM contacts can interfere with signal transmission. Clean the modules with compressed air or a soft eraser.

A

Clean RAM module

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39
Q

Remove each RAM module and test the computer to isolate the faulty one.

A

Test RAM modules individually

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40
Q

If testing identifies faulty RAM, replace the affected modules with compatible ones.

A

Replace faulty RAM modules

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41
Q

Preventive Measures for RAM Health

A
  • Avoid overclocking
  • Handle RAM modules with care
  • Regularly clean the computer
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42
Q

Overclocking can put stress on RAM, increasing the risk of damage.

A

Avoid overclocking

43
Q

Avoid touching the gold contacts and store the modules in their protective casings.

A

Handle RAM modules with care

44
Q

Dust buildup can affect RAM performance and lifespan.

A

Regularly clean the computer

45
Q

Recognizing and Fixing CPU Problems

A
  • Slow computer performance
  • Overheating
  • Unexpected shutdowns
  • Strange noises
46
Q

A faulty CPU can significantly slow down overall system performance.

A

Slow computer performance

47
Q

Excessive heat generation can indicate a CPU malfunction or inadequate cooling.

A

Overheating

48
Q

Sudden shutdowns may be caused by CPU overheating or other hardware issues.

A

Unexpected shutdowns

49
Q

Unusual noises like whining or buzzing can suggest a problem with the CPU fan or cooling system.

A

Strange noises

50
Q

It is the brain of the computer, responsible for executing instructions and processing data.

A

Central Processing Unit

51
Q

Troubleshooting Steps for CPU Issues

A
  1. Check CPU fan functionality
  2. Rearrange case fans
  3. Clean CPU heatsink and fan
  4. Monitor CPU temperature
52
Q

Ensure the CPU fan is working correctly and not obstructed by dust or debris.

A

Check CPU fan functionality

53
Q

Improve airflow by adjusting case fan placement and ensuring proper ventilation.

A

Rearrange case fans

54
Q

Remove dust buildup from the CPU heatsink and fan to enhance cooling efficiency.

A

Clean CPU heatsink and fan

55
Q

Use monitoring software to track CPU temperature and identify.

A

Monitor CPU temperature

56
Q

Common Symptoms of a Failing HDD/SSD

A
  • Strange noises
    *Long boot-up or shut down times
  • File corruption
  • Data loss
57
Q

Are storage devices that hold your computer’s data.

A

Hard Disk Drives (HDDs) and Solid State Drives (SSDs)

58
Q

Clicking, grinding, or screeching noises from the drive can indicate a mechanical failure.

A

Strange noises

59
Q

A failing drive can take a long time to read and write data, causing slow boot-up and shutdown times.

A

Long boot-up or shut down times

60
Q

Damaged or failing sectors on the drive can corrupt files, making them inaccessible or unusable.

A

File corruption

61
Q

Can occur due to drive failure, software corruption, or accidental deletion.

A

Data loss

62
Q

Troubleshooting Steps for HDD/SSD Issues

A
  1. Back up your data immediately
  2. Check for drive errors
  3. Run disk defragmentation (for HDDs)
  4. Consider replacing the drive
63
Q

Data loss is a serious concern with failing drives. Back up your data regularly to prevent permanent loss.

A

Back up your data immediately

64
Q

Use disk check tools to scan the drive for errors and attempt to repair them.

A

Check for drive errors

65
Q

Defragmentation can improve the drive’s performance and reduce stress on the mechanical components.

A

Run disk defragmentation (for HDDs)

66
Q

If the drive is failing or nearing the end of its lifespan, consider replacing it with a new one.

A

Consider replacing the drive

67
Q

Preventive Measures for HDD/SSD Health

A
  • Handle the drive with care
  • Maintain a cool operating environment
  • Avoid overloading the drive
  • Regularly back up your data
68
Q

Avoid dropping or shaking the computer, as this can damage the drive’s internal components.

A

Handle the drive with care

69
Q

Excessive heat can shorten the lifespan of the drive.

A

Maintain a cool operating environment

70
Q

Filling the drive to its maximum capacity can put strain on the drive and lead to failure.

A

Avoid overloading the drive

71
Q

It provides power to all the components inside the computer.

A

Power Supply Unit

72
Q

Data loss is always a possibility, so regular backups are essential.

A

Regularly back up your data

73
Q

Power Supply Issues: Detection and Resolution

A
  • Random shutdowns or restarts
  • Flickering lights or unusual noises from the PSU
  • Failure of peripherals to power up
74
Q

The PSU may not be able to provide enough power to the system, causing random shutdowns or restarts.

A

Random shutdowns or restarts

75
Q

Strange noises or flickering lights can indicate a faulty PSU.

A

Flickering lights or unusual noises from the PSU

76
Q

If peripherals like USB devices or external drives are not getting enough power, it could be a sign of a failing PSU.

A

Failure of peripherals to power up

77
Q

Troubleshooting Steps for Power Supply Issues

A
  1. Check power cables and connections
  2. Test the power supply with a power supply tester
  3. Try a different power supply
  4. Consider replacing the PSU
78
Q

Ensure all power cables are securely plugged into the PSU and the motherboard.

A

Check power cables and connections

79
Q

Specialized testers can help determine if the PSU is providing the correct voltages.

A

Test the power supply with a power supply tester

80
Q

If you have another compatible PSU, try temporarily replacing the suspected faulty one to see if the problem persists.

A

Try a different power supply

81
Q

If testing indicates a faulty PSU, it’s best to replace it with a new one of adequate wattage for your system.

A

Consider replacing the PSU

82
Q

Preventive Measures for Power Supply Health

A
  • Don’t overload the PSU
  • Keep the PSU clean and ventilated
  • Avoid using the computer in extreme conditions
  • Monitor power consumption
83
Q

Use a power supply calculator to ensure the PSU can handle the power requirements of your system components.

A

Don’t overload the PSU

84
Q

Dust buildup can affect airflow and cooling, so clean the PSU regularly.

A

Keep the PSU clean and ventilated

85
Q

Exposing the computer to extreme temperatures or humidity can strain the PSU.

A

Avoid using the computer in extreme conditions

86
Q

Use software tools to monitor power consumption and identify potential overloads.

A

Monitor power consumption

87
Q

Proactive Measures for Computer Health

A
  1. Regular Cleaning
  2. Software Updates
  3. Data Backups
  4. Antivirus and Anti-malware Protection
  5. Software Management
  6. Power Surge Protection
  7. Proper Handling
  8. Careful Connections
  9. Temperature Monitoring
  10. Regular Maintenance
88
Q

Regularly clean your computer’s exterior to remove dust and grime that can interfere with ventilation and component performance.

A

Regular Cleaning

89
Q

Keep your operating system, software applications, and drivers up to date to ensure compatibility, bug fixes, and security enhancements.

A

Software Updates

90
Q

Regularly back up your important data to an external hard drive or cloud storage service to prevent data loss in case of hardware failure or software glitches.

A

Data Backups

91
Q

: Install and maintain a reputable antivirus and anti-malware program to protect your computer from viruses, malware, and other online threats.

A

Antivirus and Anti-malware Protection

92
Q

Avoid installing excessive software and unnecessary applications to prevent clutter, potential conflicts, and resource strain.

A

Software Management

93
Q

Use a surge protector to safeguard your computer from power surges and fluctuations that can damage internal components.

A

Power Surge Protection

94
Q

Avoid carrying your laptop by the screen, as this can strain the hinges and internal connections.

A

Proper Handling

95
Q

When connecting peripherals, ensure they are compatible and properly plugged in to prevent damage to ports or devices.

A

Careful Connections

96
Q

Keep an eye on your computer’s temperature, especially during intensive tasks like gaming or video editing. If it overheats, take steps to cool it down.

A

Temperature Monitoring

97
Q

Schedule regular maintenance checks with a qualified technician to ensure your computer is functioning optimally and to identify potential issues before they escalate.

A

Regular Maintenance

98
Q

Resources for Further Learning

A
  1. Online Troubleshooting Guides
  2. Computer Repair Shops
  3. Manufacturer Support Websites
  4. Computer Troubleshooting Books and Courses
  5. Community Forums and Online Groups
99
Q

Numerous websites offer comprehensive troubleshooting guides for specific computer problems, providing step-by-step instructions and troubleshooting tips.

A

Online Troubleshooting Guides

100
Q

For more complex issues or hardware repairs, professional computer repair shops can provide expert assistance and diagnose underlying problems.

A

Computer Repair Shops

101
Q

Check the support websites of your computer manufacturer or software vendors for troubleshooting guides, FAQs, and technical support forums.

A

Manufacturer Support Websites

102
Q

Various books and online courses offer in-depth explanations of computer troubleshooting techniques, covering hardware, software, and networking issues.

A

Computer Troubleshooting Books and Courses

103
Q
A

Community Forums and Online Groups

Finals (7 decks)

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