Incorrect Mock Answers Flashcards
Government-approved products fall within clearly defined CAT standards. Which three specific areas are covered?
A Charges, Accounts and Tax
B Charges, Access and Transfers
C Charges, Access and Terms
D Charges, Accounts and Transfers
D Charges, Access and Terms
introduction of requirements for government approval products which fell within Charges, Access and Terms - allowed firms like sainsbury’s and tesco to bring in financial services products
Friendly Societies were originally able to offer a very attractive investment proposition to their customers for what reason?
A Ability to invest in funds that other providers couldn’t
B All policies were treated as qualifying, whatever the term
C Investors had complete exemption from taxation on their funds
D Guaranteed bonus payments to investors for each year’s investment
c- Investors had complete exemption from taxation on their funds
Friendly societies were set up in the 19th century with the idea that it would take no profits, but would redistribute it all to it’s members - as it has ‘self help’ status they are exempt from tax
Your customer Dave has come to see you regarding managing his debts, you
recommend he speak to an expert debt management organisation. You are aware
several organisations offer a free face to face service. Which of the following
organisations would you NOT recommend Dave speak to -
A Citizens Advice Bureau National Debt line
B Pay Plan
C Stepchange Debt Charity
D OMPS
D - OMPS
OMPS is not a debt management organisation , it is the ‘Oil Market Participants’ Guide in the handbook
Mary has recently completed a Capital Repayment mortgage with a local Building
Society, which of the following Interest rate options would Mary not have been
offered?
A Offset
B Flexible Reserve
C Deferred Interest
D Structured
D Structured
In October 2003 the State Pension Credit was introduced to replace the Minimum
Income Guarantee (MIG). The amount of State Pension Credit payable to
pensioners depends on three different criteria. Which one of the following is NOT
one of these?
A Age
B NI contributions
C Income
D Savings
b- NI contributions
State pension credit is means tested, not contributions based
This guarantees a minimum income to those of State pension age by topping up the weekly
income.
James has recently become unemployed and is aware he may be eligible for
Support for Mortgage Interest (SMI). James is aware any benefit payable will be
paid direct to his mortgage lender and is limited to the interest on the first………of a
mortgage?
A £100,000
B £150,000
C £200,000
D £250,000
c- £200,000
If eligible for SMI can get up to £200k to help pay the interest on your mortgage, need to be in receipt of another qualifying benefit
What is the main tax difference between a Compulsory Purchase Annuity (CPA) and a Purchased Life Annuity (PLA)?
A A CPA is exempt from Income Tax and Capital Gains Tax
B A PLA is exempt from Income Tax and Capital Gains Tax
C A CPA is taxed on the whole of the Income paid at 20%,40% or 45% tax rates
D A PLA produces an Income element only, Income tax paid at 20%,40% or 45%
tax rates
c- A CPA is taxed on the whole of the Income paid at 20%,40% or 45% tax rates
CPA - is a lifetime annuity bought from the proceeds of a pension fund - taxed
PLA - bought using other capital - tax free
Saving and investing are ways to make money grow. Before people save or invest
it is important that they consider three other priorities before they commit to any
long-term savings or investment plans. Which below is NOT considered a priority in
this circumstance?
A Pay off any debt
B Understand the individual’s attitude to risk
C Consider an adequate emergency fund
D Protect self and family
b- Understand the individual’s attitude to risk
The introduction by the Government in 2012 of an individual NEST is intended to ensure
that individuals are less reliant on State benefits in which particular area?
A Medical expenses
B Unemployment
C Pensions
D Sickness and disability
c- Pensions
NEST (National Employment Savings Trust) is a pension scheme designed for smaller employers to meet the needs of autoenrolment
Peter and Mary have been married for 18 years and have come to you for a full
financial review and during the meeting you discuss estate planning. You establish
Peter and Mary have a current estate valued at £400,000. Peter asks if he were to
die today, what amount of tax would be payable on the estate left for Mary?
A £75,000
B £30,000
C £15,000
D NIL
d- NIL
Each have £325k tax free and can combine that when married
Ivar calls into your office to transact some investments for his elderly mother and
produces a Power of Attorney document on her behalf. What checks should you
make before proceeding?
A That Ivar’s mother is of sound mind
B That the document has been registered with the Office of the Public Guardian
C Exactly what powers are conferred on Ivar
D That Ivar’s mother is resident in the UK
c- Exactly what powers are conferred on Ivar
Need to establish what powers are conferred as a principal priority when an adviser is presented with a POA
Noel is an employee of Optimum Insurance Company and sells their products to the
public. When completing a proposal form for a customer he fails to pass on some
significant health information to his Company. What is the result?
A Non-disclosure has occurred, the contract is null and void
B Noel’s duty of care is to his customer not the Insurance Company and the contract
will be cancelled and premiums paid refunded
C Noel’s duty of care is to the Insurance Company not his customer – the contract
will continue in force
D Noel is personally responsible for compliance with FCA rules and will be disciplined
accordingly – the contract will be re-underwritten
c- Noel’s duty of care is to the Insurance Company not his customer – the contract
will continue in force
an employee or a self-employed representative of an insurer is the agent
of the insurer and the insurer is responsible for the agent’s acts and omissions
If you are contemplating effecting a life assurance policy on another individual, in
which of the following situations is insurable interest UNLIKELY to exist?
A For your spouse / civil partner
B For an ex-spouse who pays maintenance to you
C For a business partner
D For a non married partner who is financially independent from you
d- For a non married partner who is financially independent from you
Insurable interest requires the proposer of a life contract, i.e. the party to whom the benefits
will be payable, to have a financial interest in the life assured (on whose death the policy
benefits will be payable). This interest must arise through a legal or equitable obligation.
Fred did not leave a Will and died on 31st October of the current tax year, leaving a
wife and three children. How much will his wife receive?
A Chattels, £270,000 and half of any excess
B Chattels, £322,000 and half of any excess
C Chattels, £250,000 and a life interest in the residue
D Chattels, £270,000 and a life interest in the residue
b- Chattels, £322,000 and half of any excess
Fred died intestate and has a spouse and issue (kids) - according to intestacy rules his wife will receive spouse/civil partner takes personal chattels (car,
furniture, pictures, clothing etc.) plus a statutory legacy of £322,000 plus half of any
balance outright. The surviving issue will take the other half of the remaining estate on
reaching 18.
MiFID is a single market directive. To which group of countries does this directive apply?
A EU member states/Isle of Man/Gibraltar
B EEA member states/Gibraltar
C EEA member states/Isle of Man/Gibraltar
D EU member states/Gibraltar
b- EEA member states/Gibraltar
Passporting rights arose under the
EU single market directives. Under the directives, a regulated firm whose head office is
in one EEA State is entitled to carry out an activity in another EEA State. Passporting to Gibraltar is still possible for UK firms
To date, Firm ABC has only been authorised for deposit taking, but has been
arranging investments whilst actively seeking FCA approval for this additional
regulated activity. What is the most likely disciplinary action the FCA would take with
regards to this breach of general prohibition?
A Impose penalties for market manipulation
B Request skilled person’s reports for compliance monitoring purposes
C Apply to the court for an injunction
D Imprisonment and other sanctions
d- Imprisonment and other sanctions
Which of the following is not one of the FCA’s regulatory principles:
A Sustainable growth
B Senior management responsibility
C Openness and disclosure
D Control of money laundering
d- Control of money laundering
The FCA’s eight regulatory principles:
– Efficiency and economy.
– Proportionality.
– Sustainable growth.
– Consumer responsibility.
– Senior management responsibility.
– Recognising the differences in the businesses carried out by different regulated
persons.
– Openness and disclosure.
– Transparency.
The regulatory principles are what the FCA want to see in the regulated environment.
“Where an insider improperly discloses inside information to another person or
selective briefing of information by those in positions of responsibility” describes
which civil offence defined in the Market Abuse Regulation 2016.
A Insider dealing
B Unlawful disclosure
C Manipulating transaction
D Dissemination
b- Unlawful disclosure
Unlawful disclosure. Where an insider improperly discloses inside information to
another person or selective briefing of information by those in positions of responsibility - different to insider dealing as that includes actually dealing not just disclosing
Appropriate remuneration policies must take what into consideration?
A Risk management
B Competitor packages
C Commission levels
D Return on investment
a- Risk Management
The remuneration policies and practices detailed in SYSC 19G apply to SNI and non-SNI MIFIDPRU investment firms. These firms must establish, implement and maintain remuneration policies and practices which cover all aspects of the MIFIDPRU Remuneration Code. - Policies need to be proportionate for the risks inherent in the business, gender neutral and be consistent with sound risk manegement
Which type of scheme, covered by the Mortgage and Home Finance: Conduct of Business rules can only be sold on an advised basis and cannot be advertised through cold-calling or promotional leaflets?
A Interest Only mortgage
B Lifetime mortgage
C Home Reversion plan
D Sale and rent back
d - sale and rent back
sale and rent back schemes (SRB) are when companies may offer to help clients with financial difficulties by buying their home
and then renting it back to them for a fixed period. - regulated by FCA under MCOBS and can only be sold on an advised basis
If no agreement exists, who is entitled to the interest on a client money account?
A The client
B The intermediary
C The fund provider
D The auditor
a - the client
Interest on client money belongs to the client unless agreed otherwise under CASS
For which of the following offences does the FCA NOT need to notify the person under
investigation that the investigation is underway?
A Falsely describing oneself as authorised
B Insider dealing
C Breaching a prohibition order
D Failure to co-operate with an FCA investigation
b - Insider dealing
Which of the following indirect benefits is NOT allowable under COBS rules
A Freephone call centre
B IT hardware not linked to a software project
C Training
D Tickets to a major sporting event
b - IT hardware not linked to a software project
Indirect benefit is like an under the table payment to sway intermediaries.
The Environmental, social and governance sourcebook has rules and guidance on the
disclosure of climate-related, financial information, in line with recommendations set out
by the Task Force on Climate-related Financial Disclosures, which is NOT one of the
categories of these recommendations?
A Governance
B Environmental standards
C Risk management
D Metrics and targets
b - Environmental standards
ESG 2 rules and guidance on the disclosure of climate-related financial information are consistent with the four recommendations set out by the Task Force on Climate-related Financial Disclosures (TCFD) in its final report. The recommendations fall under the following four categories: Governance ,Strategy, Risk management, Metrics and targets
A new Senior Manager is being appointed to a regulated firm, they must have a Statement of Responsibilities, which of the following is untrue?
A It should set out any prescribed responsibilities
B It should be concise, factual, and self-contained
C It must be pre-approved by the FCA
D It must be updated where there is a significant change but this won’t need to be
resubmitted to the FCA
d- It must be updated where there is a significant change but this won’t need to be
resubmitted to the FCA
Each Senior Manager must have a Statement of Responsibilities (SoR), which must be pre-approved by the FCA
Jayne, an IFA has received a letter of complaint from a client. The complaint relates
to the poor attitude and service offered by an insurance company when the client
telephoned to get information on her policy. What are Jayne’s obligations regarding
this complaint?
A Jayne must write to the client and send details of the complaints procedure
B Jayne may refer the complaint to the insurance company as long as she writes to
the client and provides the insurance company’s contact details
C Jayne must contact the insurance company to investigate the complaint and provide
a response to the client within eight weeks
D Jayne must take joint responsibility for the outcome of the complaint with the
insurance company and advise the FCA of the outcome
d - Jayne must take joint responsibility for the outcome of the complaint with the
insurance company and advise the FCA of the outcome
Your client has asked you to complete the application form on his behalf to speed things up. What should you do?
A Make sure the client reads the form properly after completion
B Complete the application form in rough with the client and fill in the gaps afterwards
C Complete the application form from the fact find after the meeting
D The adviser should never complete the application form
a - Make sure the client reads the form properly after completion
There is no rule preventing an adviser from helping a client to complete an application form, however, the adviser should ensure that the client reads the form and agrees with the information
You have just completed a sale with one of your clients. A Principles and Practice of
Financial Management document was included in the paperwork presented to him.
This was because it was for:
A A unit linked bond
B A stakeholder personal pension where basic information was given
C A stakeholder stocks and shares ISA where only basic information was given
D A with-profit regular savings policy
d - A with-profit regular savings policy
Every life office carrying on with-profits business must have a principles and practices
of financial management (PPFM) document setting out how they manage their
with-profits business.
Under the stakeholder regime a lighter touch approach is appropriate. This means:
A Normal advice will be given but on a limited range of products
B A suitability report is not required
C Records need only be kept for one year
D Advisers only need to have passed the basic level of external exams
b - A suitability report is not required
When establishing a client’s attitude to risk, which of the following questions would
be LEAST helpful to the client?
b - How would you rate your attitude to risk on a scale of 1 – 10?
What is the regulatory approach known as Intensive Supervision designed to deliver?
A Outcomes-based regulation
B Principles-based regulation
C The FCA Code of Practice
D Close monitoring of Treating Customers Fairly adherence
b- Outcomes-based regulation
What is not a criteria for the FCA to base its judgement on, when assessing an senior manager under SM&CR’s honesty, integrity and reputation for Fit and Proper status?
A Membership of recognised Professional Bodies
B Past dealings with regulators
C Employment record
D Any criminal, civil or disciplinary proceedings
A Membership of recognised Professional Bodies
Which of the following is NOT a positive indicator of the cultural driver of decision making?
A Fair treatment of customer messages are only delivered by staff who have had relevant
training
B The interests of customers are properly balanced against those of shareholders
C The firm uses staff and customer feedback with timely action to address it
D Decision making at all levels reflects the fair treatment of customers
a - Fair treatment of customer messages are only delivered by staff who have had relevant
training
Pete recently received a letter of complaint from a client. Pete read the letter, realised he had made an error and telephoned the client immediately to apologise and agree with the client how to put the error right. He confirmed their agreement in writing the same day. Pete’s actions would be considered as:
A Compliant but not ethical
B Compliant and ethical
C Ethical but not compliant
D Neither compliant nor ethical
b - Compliant and ethical
MULTIPLE - Firms have to report to the FCA via the RegData system, examples of the data they
need to supply include
A Persistency statistics
B Number of complaints received
C When they appoint new staff members for the call centre
D Annual accounts and financial statements
E Percentage of emails dealt with within 5 working days
A Persistency statistics
B Number of complaints received
D Annual accounts and financial statements
FCA Electronic reporting is carried out via the RegData system
Reports cover such matters as:
* firms’ annual accounts and financial statements;
* the amount held in client bank accounts;
* the value of clients’ assets which are in a discretionary portfolio manager’s possession;
* the numbers of staff undertaking different roles within the firm;
* the types of business being undertaken; and
* the number of complaints received and persistency statistics (which enable the FCA to
get some idea of the quality of the selling by representatives).
Persistency is defined as the percentage of an insurance company’s already written policies
remaining in force, without lapsing or being replaced by policies of other insurers.
MULTIPLE - Jerry has joined a firm to act as an investment adviser, he does not yet have his full Level 4 Diploma qualification, which of the following statements are correct?
A Jerry is unable to conduct any investment business before he has obtained his Diploma
B He must complete his Level 4 exams within 48 months of starting to act as an
investment advisor
C He is only allowed to resit any exam 2 times.
D The firm can choose to limit the number of attempts allowed for each exam
E He must complete his Level 4 exams within 24 months of starting to act as an
investment advisor
B He must complete his Level 4 exams within 48 months of starting to act as an
investment advisor
E He must complete his Level 4 exams within 24 months of starting to act as an
investment advisor
Those entering the industry as investment advisers have 48 months to complete the investments Level 4 examinations. Firms can choose to limit the number of attempts or the amount of time an individual is allowed in order to pass an appropriate examination
MULTPILE - You are on a real time presentation call with a client, which of these rules apply?
A Your presentation must be approved by an appropriate person
B Your presentation must be fair, clear and not misleading
C The client must be given a contact point
D The call must not take place at an unsocial hour
E The client must be shown clearly how to place an order
B Your presentation must be fair, clear and not misleading
C The client must be given a contact point
D The call must not take place at an unsocial hour
MULTIPLE - You are preparing the sales pack for a client regarding a whole of life policy you have recommended for IHT protection. What would you expect to find in the key features document?
A Name of the life office
B Cancellation rights
C Details of the will
D Name of the executor
E Value of the estate
A Name of the life office
B Cancellation rights
FCA require For non-PRIIP packaged products a key features document (KFD) is provided with name of life office and canellation rights provided
Your investment bond projection must follow certain rules. These are?
A You must show projections using 4%, 6% and 8%
B You must always show the effect of deductions
C The cost of advice must be shown
D The projection must be based on reasonable assumptions
E A risk warning must be included
D The projection must be based on reasonable assumptions
E A risk warning must be included
The projection must be based on a reasonable number of realistic simulations and assumptions which are supported by objective data with a risk warning
MULTIPLE - Which of these would NOT be regarded automatically as a retail client?
A A government of a country
B Another authorised firm
C A central bank
D A local authority
E A small business selling mobile homes
A A government of a country
B Another authorised firm
C A central bank
D A local authority
MULTIPLE - You are meeting a client for the first time. Under the status disclosure rules you must provide the client with
A Details of how the firm is paid
B The complaints procedure
C Details of the services to be provided
D Details of the Financial Services Compensation scheme applicable to their holdings
E Details of ownership of the firm
A Details of how the firm is paid
B The complaints procedure
C Details of the services to be provided
E Details of ownership of the firm
On first contact with a retail client where advice or arrangements in packaged products are contemplated (i.e. before fact-finding takes place), a firm must provide a client with specific information about the firm and its relationship with the client, including the answers
MULTIPLE - Client agreements are NOT required for
A Single premium investments of less than £5,000
B Regular premium contracts of less than £500 per month
C Life offices selling life products as a principal
D A building society selling life and pension products as a tied agent
E Direct offer financial promotions
C Life offices selling life products as a principal
E Direct offer financial promotions
MULTIPLE - The FCA list drivers of vulnerability these include
A Health
B Life Events
C World Events
D Capability
E Financial market instability
A Health
B Life Events
E Financial market instability
The process of ‘demutualisation’ is concerned with which type of financial organisation?
A Banks
B Providers of MiFID products
C Providers of protection products
D Building Societies
d Building societies
When a number of building societies abandoned their mutual status (known as demutualisation) in favour of becoming public corporations
Life cycles is one way of illustrating the interaction of factors that impact on the level of
protection that is required part of financial planning. Which of these is not one of the
seven stages?
A Childhood
B Young partnered
C Family with older children
D Post retirement
d - post retirement
7 stages in the personal financial lifecycle model
- childhood
- young single
- young partnered
- starting a family
- family with older children
- post family or pre retirement
- retirement
post retirement is not one of the stages
Adam has a Reviewable Critical Illness Plan; he asks you what his premium reviews
are based on in the future, you tell him?
A Client’s health at time of the review
B Advances in medical science at the time of the review
C Client’s health and medical science at the time of the review
D None of the above its age that is taken into consideration
b - advances in medical science at the time of the review
Reviewable premiums are considerably cheaper than guaranteed ones. The policies are reviewed every five or ten years, based on general advances in medical science at that time and not on individual circumstances or the individual insured’s health.
John is self-employed and has completed an application for an Income Protection
Insurance. You are discussing underwriting considerations with John, and you tell
him an Income Protection Plan underwriting is based on?
A Mortality
B Morbidity
C Moratorium
D Any of the above each company is different
B Morbidity
Life assurance is based on the study of mortality, that is – the length of time someone is likely to live.
With income protection policies, underwriting is based on morbidity – the rate of incidence of disease or medical problems.
Terry, single no dependants, is self-employed and has recently had an accident
at work which has left him too ill to work, which State Benefit would be most
likely payable to Terry?
A Invalidity Benefit
B Employment and Support Allowance
C Jobseekers Allowance
D Working Tax Credit
B Employment and Support Allowance
Claimants can apply for ESA if they have a disability or health condition that affects how much they can work.
Working tax credit is paid to people on low
incomes and can, in certain cases, include a ‘childcare element’ to help with up to 70% of
childcare costs.
Which of following state benefits for those bringing up children is NOT “contributions
based”?
A Maternity Allowance
B Statutory Maternity Pay
C Child Benefit
D Statutory Paternity Pay
C Child Benefit
A universal non-means-tested benefit for parents to claim for their children. A tax charge is payable if the parent or their spouse, civil or cohabiting partner has an income of over £60,000.
Maternity allowance pays a standard weekly rate of £184.03 or 90% of average weekly earnings (before
tax), whichever is the smaller, to somebody who does not qualify for statutory maternity pay
Duncan has a pension scheme from his employment that promises a proportion
of salary averaged over his whole career, this is a …..?
A A final salary defined benefit scheme
B A career average revalued earnings scheme
C A money purchase scheme
D A stakeholder pension scheme
B A career average revalued earnings scheme
A CARE scheme is still a DB scheme, but promises a proportion of salary averaged over a
worker’s whole career, rather than their final salary at retirement. This, generally, leads to a
lower pension being paid.
What is the minimum nominal share value for a company to have allotted to be able
to trade as a Public Limited Company (plc)?
A £20,000
B £50,000
C £100,000
D £1,000,000
B £50,000
Public companies need an extra certificate from the Registrar of Companies after incorporation before they can start trading. To acquire this, PLCs must have allotted shares with a nominal value of at least £50,000
Brenda is purchasing a book in a shop. She hands over £6.99 cash. What element
of the contract does this cash represent?
A Intention
B Consideration
C Offer
D Acceptance
B Consideration
consideration means that both parties must pay or stand to pay something to the other.
Reese, 16, is employed by a hairdressing firm. Under English Law she is a minor,
but how is the contract of employment considered from a legal perspective?
A Binding
B Binding unless repudiated
C Not Binding
D Unrecognised
A Binding
For Minors, Contracts which are binding, e.g. a contract of employment and similar agreements such
as contracts of apprenticeship. The contract is binding if it is, on the whole, for the minor’s
benefit.
There are many different reasons why a Trust can be viewed as a useful tool. Which
of the following would NOT be considered as one of these reasons?
A Speed in which the Trust property can be delivered to beneficiaries on death of settlor
B Favourable tax treatment of the Trust property in question
C Apportioning Trust property for the benefit of minors
D Re-apportioning an individual’s estate to minimise tax paid on death
B Favourable tax treatment of the Trust property in question
Which of these comes under the scope of the FSMA 2000?
1 - Home Reversion Plans, 2 - Funeral Plan Contracts
3 - Buy to Let Loans, 4 - Futures
A 1, 3 and 4
B 1, 2 and 3
C 1, 2 and 4
D 1, 2, 3 and 4
C 1, 2 and 4
The Chancellor announced plans to enhance the transparency and accountability of the
UK’s financial regulatory system through the establishment of the Standing Committee
for Financial Stability. How often does it meet?
A Bi-Annually
B Monthly
C Annually
D Quarterly
B - Monthly
As a general principle, on what basis does the FCA assess the risk of individual firms?
A Impact and probability
B Impact and size
C Size and probability
D Size and scale
A Impact and probability
Which of the following monitoring activities by the FCA would be considered as
proactive?
A Reviewing accounts and audit statements
B Compiling complaint statistics
C Regular inspection visits
D Investigating concerns raised by the Competition and Markets Authority
C Regular inspection visits
The FCA can take disciplinary action following a review of an authorised firm’s
compliance monitoring. In what respect could this be describing the regulator?
A Proactive
B Reactive
C Passive
D Hands-on
B Reactive
Regulated firms must maintain adequate resources to ensure they can meet their
liabilities as they fall due. These resources must be of adequate:
A Accessibility and term
B Accessibility and quality
C Amount and accessibility
D Amount and quality
D Amount and quality
How often are firms required to test the adequacy of their financial resources under
FCA rules?
A Every 5 years
B At least annually
C At least quarterly
D At least monthly
B At least annually
Which of the following does NOT form part of the ‘common platform requirements’?
A Keeping up to date Management Information
B Robust process for Record Keeping
C UK Based Head Office function
D Checking honesty and competence of employees
C UK Based Head Office function
Any firm applying to the FCA for authorisation has to pay an “application fee”. If the
application is considered to be “straightforward then fees start at:-
A £5,000
B £3,000
C £2,500
D £1,000
C £2,500
Any firm applying to the FCA for authorisation has to pay an application fee. These were simplified in 2022 and start at £2,500, with higher levels of fees for firms seeking permissions beyond advising and arranging
Which other organisations collect fees and levies from regulated firms
A PRA and FSA
B Upper Tribunal and FSCS
C FOS, FSCS and MaPS
D FOS and NS&I
C FOS, FSCS and MaPS
Under what circumstances can insurance companies apply for exemption from the
Consumer Credit Act 1974?
A When loans are secured on land
B When loans are below £25,000
C When the advertised APR includes all charges
D When a 5-day cooling-off period is provided
A When loans are secured on land
Agreements involving credit of not more than £25,000 are regulated by the Act, although
some provisions apply to other loans. Some specified bodies, including insurance
companies, can apply for exemption if such loans are secured on land.
The FCA identify various characteristics that are associated with the life events driver of
vulnerability, which is not one of these?
A Retirement
B Bereavement
C Poor English language skills
D Domestic abuse
C Poor English language skills
Life events drivers of vulnerability include
- Retirement
- Bereavement
- Relationship breakdown
- Domestic abuse
- Caring responsibilities
- ‘other circumstances that affect people’s experience of financial services’
Poor english skills is in capability driver
Which of the following details would NOT normally be found in the ‘Personal’ section
of the fact-find?
A Tax status
B Dependents
C Salary
D Current savings
D Current savings
regular savings identification comes later down the priority chain for the fact find
Which of the following is NOT an example of good practice by a senior leadership team
with regards to the fair treatment of customers?
A Senior management allowing middle management to decide what the fair treatment
of customers means for the firm with no input themselves
B Senior management issuing fair treatment of customer related objectives for all staff
C Senior management prosecuting former employees for breaches even though easy
to correct
D Senior management providing fair treatment of customer messages by video link,
rather than face to face meetings, to remote locations
A Senior management allowing middle management to decide what the fair treatment
Which of the following penalties could be imposed for failure to remain ‘fit and proper’?
A Fine
B Loss of job
C Disqualification from future roles
D All of the above
D All of the above
FIT stipulates Individuals must keep their regulatory responsibilities clearly in mind at all times. If they neglect or deliberately ignore these responsibilities the FCA may take disciplinary action against them. This could result in financial penalties, the loss of their job, and perhaps curtail any prospect of future employment in the financial services industry.
Ian and Chloe are partners in an IFA firm and are the only regulated individuals offering
financial advice to customers. The firm also employ a para-planner and an administrative
assistant. What would be an acceptable approach for handling conflict identification in
their business?
A Signing their files when complete to say there is no conflict of interest
B Regularly checking samples of each other’s files for conflicts of interest
C Asking their administrative assistant to check files for conflicts of interest
D As it is a small firm it is not required to evidence conflict identification procedures
B Regularly checking samples of each other’s files for conflicts of interest
The approach of some small firms to handling conflict identification is through regular file reviews with senior staff showing a serious approach to making sure exceptions are monitored, followed up, and managed effectively.
Which of these is NOT a tool that will help employees to deliver ethical practices into a business
A Policies
B Job descriptions
C Training
D Employee benefit package
D Employee benefit package
Steve is a tied Adviser who has just completed a level 4 qualification. He had made the
decision not to undertake any further exams as they are not required by his employer.
Steve’s attitude may be regarded as:
A Compliant but not ethical
B Compliant and ethical
C Ethical but not compliant
D Neither compliant nor ethical
A Compliant but not ethical
MULTIPLE - Which of the following would be considered to be sensitive personal data under GDPR?
A Address
B Date of Birth
C Race
D Religion
E Sexual orientation
c,d,e
The legislation creates special categories of personal data so as to provide additional
safeguards for sensitive information. The categories are:
* race or ethnic origin;
* political opinions;
* religious or philosophical beliefs;
* trade union membership;
* genetic data;
* biometrics (where used for ID purposes);
* health information;
* information about sex life; and
* sexual orientation.
Personal data is mainly data used to identify someone, sensitive is more about them
MULTIPLE - Which of these is applicable to complaints from an eligible complainant?
A They must be acknowledged promptly
B After 8 weeks there must be a final response
C If the complaint is rejected the respondent must refer it to the Financial Ombudsman
Service
D If the complainant accepts the offer made by the respondent, the matter is closed
E A charity is an eligible complainant as long as their income is less than £8 million
a,b,d
MULTIPLE - Which of the following complainants could be eligible to be investigated by the
Financial Ombudsman Service?
A A complainant who received a final response from the relevant company five months
ago
B A complainant with an FSAVC which was taken out twelve years ago
C A complainant who is dissatisfied with investment advice received five years ago
D A complainant with a whole of life policy taken out ten years ago and made paid up
after three years
E A complainant who was advised to opt out of a final salary scheme in 1991
abce