Improving Organizational Performance Flashcards
1
Q
a performance
measurement that organizations use to quantify their level of
success… “SMART” criteria
A
KPI
2
Q
purpose of the is to include in a company’s goals some objectives that may not affect the
company’s current financial performance but do affect the company’s long-term performance.
A
balanced scorecard
3
Q
useful for organizations to determine how successful they are in various categories
Financials; Customer; Internal Business Processes; Learning and Growth
A
4
Q
Actual Performance
Target Performance
A
Variance
Negative Variance = Fell Short
5
Q
quantifies how strong an organization’s customer relations
are
A
Net Promoter Score
