From Module Assessments Flashcards
Goals that MUST be reached in order to consider successful…
CRITICAL Success Factors
- Quality
- Customer Service
- Efficiency
3 Big Areas for Non-Profits to Focus on for performance Evaluation
Success for mobilizing resources
Employee effectiveness
Progress on it’s goals
4 Broad Categories in Balanced Scorecard ??
- Customers
- Innovation and Learning
- Financials
- Internal Business Processes
Net Promoter Score seeks to…
Quantify the strength of customer relations.
How to Calculate the NET Promoter Score
Promoters - Detractors
Survey respondents that answer either 7 or 8
Passives
Variance is calculated by…
Actual Performance - Target
How Results Based Management defines OUTCOME
Short-term effect that outputs will have on the organization
3 parts to RESULTS part of Results Based Management
Impact
Outputs
Outcomes
Big Data
Has more than ONE number (data point)
Consumer Price Index is an example of a…
Simple Composite Number
CPI examines the Weight Average of prices of common consumer goods and services
California is about 160,000 square miles. Maine is about 35,000 square miles. If California had one and a half times as many trees as Maine, then:
GREATER Prevalence in Maine…
Cali is 4 times the size but only 1.5 times as many trees..
More likely to bump into a tree in Maine
In a criterion referenced test, results are NOT based on…
How OTHERS do
Calculating the Early Finish Date
Early Start Date + Amnt Time needed to Complete
Training is a _____ _______ activity because helps improve processes and prevent defects from occurring.
Quality Assurance
