Improving operations Flashcards
5 performance objectives
Quality
Speed
Cost
Dependability
Flexibility
Concepts of Quality
Design (planned performance of product) Conformance (how well it actually conforms to design specifications)
Quality characteristics
Functionality
Appearance
Reliability
Durability
Recovery
Contact
Internal benefits of speed
Fast throughput
External benefits of speed
Short delivery time
Internal benefits of Dependability
Reliable processes
External benefits of dependability
Dependable delivery
Internal benefits of flexibility
Ability to change
External benefits of flexibility
Frequent new products/services
Internal benefit of cost
High total productivity
External benefit of cost
Low prices
High margins
Or both
What is the DMAIC improvement cycle for?
Helps organizations identify issues, implement solutions, and sustain improvements over time.
DMAIC
Define, Measure, Analyze, Improve, Control
Six sigma process
Purpose is to remove unnecessary variability.
Identify then reduce root causes of defects
Total quality management
Focused on continuous improvement of products.
Detecting, reducing, or eliminating error.
