Improve Flashcards
A skills matrix can be used to:
a) Assign work to staff having the appropriate skills
b) Identify training and development needs
c) Track the increase in skills and capabilities in a team over time
d) All of the above
d) All of the above
Which one of these is not one of the 5S’s
a) Set-in-order
b) Standardise
c) Sort
d) Simplify
d) Simplify
De Bono’s six thinking hats are not used to:
a) Ensure emotions are removed from the decision making process
b) Stimulate different thinking styles
c) Manage negative thinking
d) Develop solutions and evaluate options
d) Develop solutions and evaluate options
Which of the following is the least effective way to embed a new process?
a) Emailing everyone to tell them the process has changed
b) Adopting Standard Operating Procedures?
c) Retraining staff in the new process
d) Monitoring and discussing new process performance at daily huddles
a) Emailing everyone to tell them the process has changed
What are four of the big or little questions you need to answer in the Improve phase?
What will fix the root causes?
How do the solutions address specific root causes identified?
What solutions have been selected and why?
What is the cost/benefit?
What are the most robust tools you can use to help prioritise solutions?
Cost benefit analysis, Pick matrix, Multivoting, dotmocracy, Solution selection matrix. The solution selection matrix uses a weighted system so you are easily able to identify the highest ranked solution meaning you can focuses on that.
What are the best ways to reduce the cost of detecting errors and the chance of rejection from customers?
Mistake proof the process this allows you to identify the mistake in the process early which will save cost to fix later this should also reduce rework, if you are unable to remove the step/mistake you gain an understanding and arte better equipment to understand the impacts. SOP’s will enable the process to flow the same way every time, it will reduce the variations and reduce the chance to make errors.
How can you use quality of process throughput to target your improvements?
By looking at the total number of steps you are able to identify defects at the different steps this then shows the rework this will give you the lowest throughput yield. Identifying this you can work out the main factors that will influence whether to focus on a step are the yield, the cost of the process steps (fixed and variable costs) and the ease of improvement.
How to create flow and how can it be improved?
Balance team member loads to Takt time
Rearrange work equipment / stations to create flow cells that eliminate hand-off delays
Create Standard Work: A defined pathway and a specific supplier for each product
Create a Material Flow Plan
Use pull system
By using the above this will help improve continuous flow and remove some of the below
* Reduce the number of handoffs. * Eliminate (or reduce the size of) batches. * Eliminate useless meetings, signatures, and reports. * Streamline the layout, improve workplace organization. * Provide the right tools. * Eliminate defects and associated rework
What are the 5 principles of Lean?
Specify VALUE Identify the steps in the VALUE STREAM FLOW PULL PERFECTION
The voice of the customer provides: A the number of errors in the process B A control chart with control limits C the departments output target D the customers' specification limits E All of the above
D the customers’ specification limits
What are runners, repeaters and strangers?
Runners – activities that are very frequently, perhaps every day of the week
Repeaters – activities that are done frequently but not every day and possibly not every month
Strangers – activities that occur rarely, sporadically or in very low volumes
What are the 5 S’s?
Sort Out Sustain Standardise Set in Order Shine
What is Little’s Law?
Little’s Law describes the fundamental relationship between three performance measures:
Work in progress (WIP)
Lead time (or Turnaround Time)
Exit rate
WIP = Exit Rate x Lead Time
Lead Time = WIP / Exit Rate
Exit Rate = WIP / Lead Time
What are some indicators of poor process flow?
Inventory accumulation between processes (WIP)
Even though they have time, employees work at only one task because they are not cross-trained.
Employees wait while others are too busy because workloads are not balanced or consistent.
Employees process in batches.
Problems are not solved promptly or permanently.
