Control Flashcards
What are four of the big or little questions you need to answer in the Control phase?
How will you ensure that the problem has stays fixed?
How will you track ongoing benefits?
What action will be taken if the problem returns?
How will you share your results?
What would be your top four key points when advising a team leader on the metrics on their VMB?
It should contain performance measure, continuous improvements, plan check do act (PCDA) and additional section for management information reporting. The customer value proposition should be placed on the VMB as a focal point as it assists with our strategic priorities.
The VMB needs to be visible and owned by the team. It should be used for positive motivation.
What is a control plan and why use it?
The control plan is a document that is handed over to the business at the end of the project. It contains ongoing activities that are imperative to agreed process improvements this unsure they remain stable.
It will also include
• CTQ measures of the improved process with targets and control limits
• actions required to monitor any deviations from expected performance
• actions required to sustain the improvements, including actions that bring the process back into control as required:
• clearly defined accountability and responsibility of all actions
• contingence plan
Having the plan allows the business to sustain the improved process, maintain the project benefits.
Which of the following is not one of the Four Productivity Habits? A Simplify Operating Processes B Huddles C Visual Management Boards D Continuous Improvement E None of the above
A Simplify Operating Processes
Kanban is:
A identifying when replenishment is required
B going to see where the work is being done
C an inventory control system
D process performance measures
E All of the above
A identifying when replenishment is required
Process Control limits are set by: A The Customer B The Process variation C The business D Risk Management E None of the above
B The Process variation
A control limit-
A indicates the boundary of the bell curve in a normal distribution
B indicates that the process event or measurement is likely to fall within that limit
C Indicates that a process event or measurement is likely to fall outside of the limit
D indicates the customer’s desired upper or lower performance limit
E None of the above
B indicates that the process event or measurement is likely to fall within that limit
Benefits from projects are realised by:
A measuring the process performance before and after
B ensuring that the changes are sustained
C Re-investing, Redeploying or harvesting
D ensuring the business takes ownership
E All of the above
E All of the above
How are process improvements sustained?
A By a change in behaviour at the individual level
B By everyone doing things the way they think is best
C by always having project team members there to make sure that everyone is doing the right things the right way
D by tracking financial measures
E All of the above
A By a change in behaviour at the individual level
Continuous improvement thinking is underpinned by which framework? A VMB B PDCA C DMAIC D FMEA E All of the above
B PDCA
